Surface Experts is a growing franchise system based in Spokane, WA. We currently have 60 franchises around the country and are supporting them from our main office in the historic Steam Plant building in downtown Spokane. Our small team of customer service representatives work together in our Support Center. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
The role we are hiring for is to support our franchises and their customers through the following:
Answering inbound calls from customers and franchise owners
Scheduling jobs for technicians
Assisting franchise owners with administrative tasks
Using online software to manage details
Working closely with the Support Center Team
Answering questions from customers about repairs
Supporting salespeople in the field nationwide
Taking part in regular meetings and training
Help assisting bilingual customers, in verbal and written Spanish
Benefits include:
Full time - 40 hours
Variety of shifts offered, between 6:00 am and 5:00 pm
No nights or weekends
Paid holidays, sick leave, and vacation days (for full time employees)
Health benefits
Advancement opportunities & internal growth
Monthly performance-based bonuses, in addition to base pay
Paid initial and ongoing training
Small, welcoming, open-minded office environment
Great company culture - core value of putting relationships first
Consistent customers that are happy with our services and book with us often
Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented bilingual person, who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!
Compensation Starting: $18.00 - $19.00 per hour
Base pay increase at 60 days
Bonus eligible at 60 days
3 Tier Bonus Scale
OUR CORE VALUES
SERVE OTHERS
Put relationships first
No jerks
Integrity
Be humble
BE A PROBLEM SOLVER
Be curious
Seek to understand the cause of the problem
Work smart
Constantly improve
TRUST THE PROCESS
Be organized
Be teachable
Put business needs above personal wants
Compensation: $18.00 - $22.00 per hour
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.