Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

The role we are hiring for is to support our franchises and their customers through the following:

Answering inbound calls, emails, and Teams messages from customers and franchise owners

Scheduling jobs for technicians

Assisting franchise owners with administrative tasks

Using online software to manage details

Working closely with the Support Center Team

Answering questions from customers about repairs

Supporting salespeople in the field nationwide

Taking part in regular meetings and trainings

Benefits include:

Full time - 40 hours

Variety of shifts offered, between 6:00 am and 5:00 pm

No nights or weekends

Paid holidays, sick leave, and vacation days

Health Reimbursement Account with monthly company contributions

Monthly performance-based bonuses, in addition to base pay

Paid training, as well as continued training

Paid parking at our downtown location

Paid lunches

Advancement opportunities & internal growth

Family feel, welcoming, open-minded, and low stress office environment

Great company culture - core value of putting relationships first

Consistent customers that are happy with our services and book with us often

Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!

OUR CORE VALUES

SERVE OTHERS

Put relationships first

No jerks

Integrity

Be humble

BE A PROBLEM SOLVER

Be curious

Seek to understand the cause of the problem

Work smart

Constantly improve

TRUST THE PROCESS

Be organized

Be teachable

Prioritizes business needs

Compensation: $19.00 - $22.50 per hour, including monthly bonus

Base pay increase at 60 days

Bonus eligible at 60 days

3 Tier Bonus Scale

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.