Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.
Surface Experts is a national brand that is in the process of growing our local team in Concord and Kannapolis. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.
A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs
Benefits/Perks:
Base Salary + Bonus Opportunity
Great Work/Life Balance: No required overtime, no nights, no weekends
Time Off: Paid holidays and accruable vacation
Flexible work schedule: Can accommodate midweek appointments
Paid New Hire Training: Onboarding includes learning alongside a trained technician
Company Car: Each technician drives a branded company vehicle for job duties
Tools Included: All necessary tools and product are provided
Learn a New Trade: Develop skills in a brand new emerging trade
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Small Business: Local business with an owner who works alongside the team each day
Mentorship Opportunities: Ongoing repair training and career development
Dedicated Help Lines: Technician Support Team on call to assist to questions
Our Core Values:
Serve Others
Be a Problem Solver
Trust the Process
Our Mission:
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Job Duties and Responsibilities:
In the Field Daily
On the jobsite for 5+ customers per day
On-site Work Orders, customer service, and follow-ups
Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.
Customer Service and Communication
Display world-class customer service for tenants and property management staff
Track work progress and notes in our CRM/Dispatch tool
Communicate with support team with questions
Follow Repair Process
Understand and utilize our unique 5-step repair process
Employ each tool in your custom tool-kit
Problem-solve repairs with creativity
We are looking for someone who has experience in cabinetry or carpentry. You will often work with all sorts of cabinet materials: plywood, particle board, melamine, thermo-foil and solid wood. Backgrounds in cabinetry, fine woodworking, or carpentry will be helpful in accomplishing detailed wood repairs.
Preferred Qualifications:
Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
Experience working in facilities maintenance can be a big plus, but is not required
An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
Willingness to commit to learning a skill that may take months to master.
What We Value:
Attention to detail
Enjoy working with a team
Ability to manage your own schedule
Customer service experience
Excellent work ethic
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.