Benefits:

Bonus based on performance

Company parties

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Schedulers help keep business running smoothly. Their key responsibilities include answering phones, and scheduling repairs and sales appointments. Schedulers are often the “face” and “voice” that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.

Job Description

We are looking for a Part-time or Full-time scheduler to work at Surface Experts South Denver. The scheduler will be responsible for booking repairs and sales appointments. You must have excellent communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls, texts and emails from customers and potential customers, as well as scheduling appointments for repairs and sales stops. If any scheduling issues occur, it will be your responsibility to resolve these issues quickly and professionally. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!

Typical Duties & Responsibilities

Schedule and manage repairs on technician routes

Track Add-Ons and Call-Backs in the field

Schedule sales stops when needed

Confirm repair appointments when scheduled and the day before

Answer phones, texts and emails from customers

Resolve questions and complaints

Assist sales team with estimates and communication as needed

Handle paper and electronic files

Enter and manage accounts receivable

Manage vehicle fleet – maintenance and fuel cards

Be in the office from 8:00am until 2:00pm with an option to work from home in the afternoons if neccessary

Education & Experience

Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn’t required.

Required Skills & Qualifications

Excellent verbal and written communication skills

Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Strong interpersonal skills for dealing with customers, staff, and ownership

Discretion and the ability to handle confidential information

Organizational skills and the ability to multitask

Calm, professional demeanor

Attention to detail

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.