Scheduler - Technician Router
Schedulers help keep our business running smoothly. Their key responsibilities include answering phones, and scheduling repairs and sales appointments. Schedulers are often the “face” and “voice” that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.
Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
We are looking for a full-time scheduler to work at Surface Experts - South Denver. The scheduler will be responsible for booking repairs and sales appointments. You must have excellent communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls and emails from clients and potential clients, as well as scheduling/confirming appointments for repairs and sales stops. If any scheduling issues occur, it will be your responsibility to resolve these issues as well. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!
See what a day looks like for our technicians here: https://www.youtube.com/watch?v=goKJxYvLJ10
Job Benefits:
Competitive salary
Flexible hours
Team Environment
Small business/Family Owned environment
Typical Duties & Responsibilities
Schedule and manage repairs for the technician routes and efficiency
Track Add-Ons and upload repair pictures
Schedule sales stops when calls come in
Call for appointment reminders
Answer phones
Resolve questions and complaints
Handle paper and electronic files
Send estimates and update accounts for the sales team
Work 4-6 hours per day depending on whats needed
Education & Experience
Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn’t required.
Required Skills & Qualifications
Excellent verbal and written communication skills
Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Strong interpersonal skills for dealing with customers, staff, and ownership
Discretion and the ability to handle confidential information
Organizational skills and the ability to multitask
Calm, professional demeanor
Attention to detail
Flexible work from home options available. <p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate. </em></p>