Job Description

OVERVIEW:

*THIS IS AN INTERNAL, IN-OFFICE POSITION AT SURGE STAFFING HEADQUARTERS LOCATION.

We are looking for individuals with great customer service skills, including excellent rapport building, phone & listening skills, and time management. Day-to-day activities will include assisting branches with our Payroll/Time & Labor platform, ensuring accuracy, timeliness and providing support with other payroll related matters.

The position requires a detail-oriented, solution-driven individual, who can operate well under pressure while remaining calm and maintaining a positive demeanor.

REQUIREMENTS & QUALIFICATIONS:

• Excellent communication, listening and customer service skills.
• Excellent analytical, time management, and problem-solving skills.
• Strong computer skills.
• Ability to handle highly confidential information.
• Ability to keep calm under pressure.

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Train branches how to solve temporary employee's payroll issues.
• Assist branches in entering and processing payroll.
• Ensure timely and effective resolution for payroll related matters.
• Update system information when required (direct deposit set up, garnishment input, employment verification).
• Provide support on the Time & Labor for all branches.
• Willingness to go above and beyond expectations.
• Deliver the best customer service by using best judgment and discretion to make decisions to resolve payroll issues.

EQUAL OPPORTUNITY EMPLOYER:

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-388-0403.

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