Job Description

Established and growing company has an opportunity for a self-motivated, professional, positive, team player that enjoys the challenges of a fast-paced work environment. We are searching for a team member to work at our Los Angeles facility. All duties must be performed at the company’s facility, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (subject to holidays and appropriate breaks). JOB DESCRIPTION POSITION SUMMARY: The successful applicant will be responsible for providing effective customer service by: calling and engaging customers; efficiently and courteously assessing and fulfilling their needs; and strengthening the customer relationship through friendly and helpful interaction. DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job, but in no way restricts the tasks that may be asked of customer service employees. Management may assign or reassign any duties or responsibilities at any time as management deems necessary. • Perform all essential functions of a Customer Service Representative. • Place telephone calls to current customers to assess their needs, take orders for products, inform them of new products or services, and generally strengthen and reinforce the customer relationship by engaging the customer in a courteous, helpful and friendly manner. • Receive incoming telephone calls from customers or potential customers, and provide helpful, friendly customer service as further described, below. • Keep and maintain complete and accurate records of all customer contacts. • Provide timely and accurate information to incoming customer requests for order status and/or product information. • Process customer orders/changes according to established company policies and procedures. • Inform customers of unit prices, shipping dates, anticipated delays and any additional information needed by customer. • Process customer requests for company pamphlets, catalogs and other literature. • Receive customer complaints and assess and attempt to resolve them with the assistance of a supervisor. • Type quotes and maintain files for all quotes that are to be processed. • Identify product selling points, utilizing your experience interacting with the customers, as well as product and marketing tools. REQUIRED SKILLS ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS: • Must have a pleasant, helpful and engaging telephone demeanor. • Must have exceptional communication skills -- an ability to “think on your feet” to respond to difficult or unanticipated questions or requests. • Must be able to speak clearly and intelligently in the English language. • Must have at least two years’ experience in a customer service environment. • Must be able to work independently, as well as with a team. • Must have problem solving abilities and must be able to carry out instructions furnished in written, oral or diagram form. • Must be able to read and interpret documents, such as manuals, work instructions and software manuals. • Must learn, become familiar with, and understand all of the dental products in the AB Dental USA Catalog, and have a working knowledge of dental terminology (Training will be provided). • Must possess strong organizational skills and be detail-oriented, with an emphasis on quality. • Must possess excellent time-management and task-management skills. • Must project a professional image -- both orally, over the telephone, and in person. • Must have excellent computer and typing skills, and must be proficient in QuickBooks. NONESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS (not necessary but preferred): Ability to speak and understand Spanish or Korean.

Company Description

Surgikor is an established and growing company, specializing in the development and marketing of dental implants and oral rehabilitation components.