Seeking candidates for a Customer Service Representative position with our healthcare client in Santa Ana, CA.

The Customer Service Representative is responsible for all client services such as patient’s inquiry and specific attorney, insurance, doctor inquiries, receiving and processing patient’s payments via credit card.

This position covers the front reception area, main telephone line, scanning and processing specific insurance request and/or distribute correspondence to the appropriate department, receive, log and follow up with patient concerns such as billing inquiries; manage correspondence received via lockbox, physical address, faxes, intercompany; manage office supply inventory; scanning of daily cash and reconciliation document to day folder.

This position must have the ability to verify insurance coverage, able to update/select insurance carrier and demand a bill as soon as received from patient/guarantor.

Duties:

Manage the front reception area, main telephone line with courtesy and professionalism

Response promptly to client’s inquiries (patient, attorney, insurance, doctor, hospital, intra dept)

Timely scanning of daily cash reconciliation documents including, but not limited to cash posting files, explanation of benefits, electronic remittance advice, checks, credit cards, daily reconciliation reports, cash journals, any cash posting relating documents

Timely scanning, responsiveness and documentation of correspondence received via lockbox, faxes, physical address, intercompany, intra dept.

Manage the Department’s office supply inventory

Communicate and handle all inquiries with courtesy, professionalism

Upon receipt from patient, representative is responsible to verify, update/select insurance carrier based on verification and demand a bill.

Manage call logs in a timely manner: patient, doctor, attorney, patient’s concern/issues, patient’s billing request, Identity theft status, etc

Process patient credit card payments.

Compensation: $16 - $21 an hour