We are looking for an individual to work onsite primarily with one of our K-12 schools. The day-to-day role will include working 1:1 with teachers and other school staff to repair hardware such as laptops, desktops, and projectors. The role will also troubleshoot issues with software such as Google Workspace and other K-12-specific applications.

The individual will have the support of a complete IT team that includes both virtual and in-person team members to meet the goals and needs of the school.

HELP DESK TECHNICIAN RESPONSIBILITIES:

• Providing support to users by responding and resolving their trouble tickets.

• Installing and configuring hardware and software components.

• Troubleshooting hardware and software issues.

• Repairing or replacing damaged hardware.

• Upgrading the entire system to enable compatible software on all computers.

• Installing and upgrading anti-virus software to ensure security at the user level.

• Performing tests and evaluations of new software and hardware.

• Establishing good relationships with all departments and colleagues.

• Managing technical documentation.

HELP DESK TECHNICIAN REQUIREMENTS:

• 2+ years of experience in IT Help Desk, tech support or other related fields.

• Excellent written and verbal communication skills.

• Attention to detail.

• Effective problem-solving skills.

This job would require having your own transportation and going to different job sites throughout the week, mileage reimbursement included.