At Swagelok Northwest (US), we enable our customers to power your everyday life. From the exploration of Mars to the oil and gas fields of Alaska's North Slope, we have been a partner alongside our customers, solving the problems of today to build a better tomorrow. Serving the community for over 40 years, we have a culture of long-term commitment to our customers and our associates. This isn’t possible without quality products and quality people.

We offer competitive:

Hourly wage

Wellness benefits: Medical / Dental / Vision / Supplemental Insurance Plans

Paid Time Off

Paid Community Volunteer Hours

7 Paid Holidays

401(k) with company matching

and more!

As part of a hand-picked team, your contribution makes a difference every day. At Swagelok Northwest (US), a successful team member must be detail oriented, have a positive/collaborative attitude and excellent communication with the ability to work seamlessly, independent and with a team.

Employee Status: Full-time

Schedule: Monday through Friday from 7:30 am to 4:30 pm, closed weekends. Remote work is not available for this position at this time.

POSITION SUMMARY

The Customer Service Representative (CSR) is a liaison between our company and its current and potential customers. position ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Process orders received through a variety of methods to ensure order accuracy and completeness

Accurately determine product availability and coordinate production and ship dates.  Expedite orders as needed and as required by contract

Prepare and validate quote requests, track shipments and process product returns

Provide technical information to assist customers in identifying proper component options and perform basic technical product discovery

Uphold contracted and factory pricing structures through attention to detail

Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs

Identify and document corrective action opportunities, manage non-conforming products and comply with ISO quality standards as appropriate

Communicate professionally and fluidly with internal and external customers, both verbally and in writing

Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide seamless customer experience

Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross functional continuous improvement project work

Timely execution in completing all job functions and resolution of customer issues

CORE COMPETENCIES

Communication

Responsiveness to requests for service

Cooperation and Teamwork

Problem solving

Attention to detail

Excellent written and verbal skills

KNOWLEDGE, SKILLS AND ABILITIES

Education

Bachelor’s degree or equivalent work experience

Experience

2 plus years customer service experience

Preferred Skills

Experience in fluid system technologies

Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry

EQUIPMENT AND SOFTWARE REQUIREMENTS

Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Order entry system experience

WORKING CONDITIONS AND PHYSICAL DEMANDS

Seated workstation in office environment

Operation of keyboard/office equipment for extended periods

Some travel required which includes overnight stays

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age.