TITLE:                       Sales Coordinator

DEPARTMENT:            Operations

REPORTS TO:              Senior Branch Lead

STATUS:                     Non-Exempt (Hourly) 

POSITION SUMMARY  

This position focuses on account management for designated territories / salesmen by collaborating with Marketing, Outside Sales, and initiating customer contact via phone through efficient and innovative methods.

ESSENTIAL JOB RESPONSIBILITIES

• Prepares quotes and processes orders by ensuring that inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet or exceed customer expectations
• Initiate outbound calls in order to drive the business and gain new customer interest
• Generate new leads and assess new account potential
• Collaborate and set appointments for designated sales agent
• Onboarding new accounts
• Develop sales strategies with Marketing, Sales Management, Outside Sales, and Corporate Personnel
• Capture accurate and complete information in CRM
• Conduct customer training

OTHER JOB RESPONSIBILITIES

• Promote Swagelok products and services through various methods. Ie: in person, online or telephony based tools
• Responsible for and collaborating with Associates from the Operations Staff in the areas of arranging deliveries, invoicing and processing product returns
• Coordinate shipments and special requirements with warehouse personnel
• Assist in accounts receivable issues, as needed
• Be proactive in communicating a customer’s order status or notifying them of any backorders
• Submit technical inquiries through iSwagelok Flowan system
• Bachelor’s Degree or equivalent work experience
• Business focus preferred
• Understanding order fulfillment and supply chain resources.
• Experience in fluid system technologies preferred.
• Critical thinker & problem solver, demonstrates ability to find solution.
• Positive & action oriented personality.
• Customer focused & empathetic.
• Strong mechanical aptitude.

CRITICAL/CORE COMPETENCIES

• Prioritization skills
• Selling skills
• Attention to detail
• Ability to communicate and visualize solutions
• Understands sales cycle

MINIMUM JOB REQUIREMENTS

EDUCATION:

• Bachelor's Degree or equivalent work experience
• Business focus preferred

WORK EXPERIENCE:

• 2+ years of inside sales experience in related field preferred
• Proficient in customer relationship management (CRM) software. (1+ years of experience preferred)

EXPERIENCE, TRAINING, KNOWLEDGE: 

OFFICE EQUIPMENT AND/OR SOFTWARE KNOWLEDGE:

• SAP Experience PREFERRED
• Proficient with Microsoft Office – Outlook, Excel and Word
• CRM (customer/contact resource management)
• Travel will be required but is expected to be less than four weeks per year
• The organization is committed continuous personal development including tactical skills as well as transformational soft skills.  The position will require proficiency at the following EI (emotional intelligence) skills

PHYSICAL/MENTAL REQUIREMENTS:

• Team work and collaboration, self-awareness, organizational awareness, self-control, adaptability, transparency, initiative, innovation, results focus, communication, customer orientation, influence

• Problem solving ability

• Must possess sight/hearing senses to adequately perform the functions of the job

• The employee is required to verbally communicate every day

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus

• Detail Oriented

• Ability to lift 50 lbs

EXPECTATIONS:

• Maintaining corporate and local policies

• Maintaining six corporate values: customer focus, integrity, respect, innovation, quality, and continuous improvement

• Supporting our four strategies contained within our strategic plan

• Support our local quality program (SQS)

• Complete as required certification work for assembly practices

• Foster and cultivate the Swagelok brand

WORKING CONDITIONS/ENVIRONMENTAL EXPOSURES:

• Work is normally performed in a climate controlled office or other human factors friendly environment
• Noise level is moderate and includes sounds of a normal office environment
• No environmental hazards are encountered in performance of normal job duties
• The employee is essentially in an office environment and at a desk/workstation but may be utilized in other areas of the business as needed.

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The job description is not intended to be an employment contract, nor does it dissolve the “at will” employment relationship.