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Live Stream Support Technician

Swagit Productions

Live Stream Support Technician

Dallas, TX
Full Time
Paid
  • Responsibilities

    DESCRIPTION

    Swagit is the leading provider of hands-free video streaming® and audio/video (A/V) broadcast solutions to local, state and federal governments.

    ABOUT US

    We build cool multi-camera, remote controlled video broadcast systems that our directors control remotely to create and stream television ready productions for customers all over the US and beyond.

    ABOUT YOU

    We're looking for a talented webcast support technician for a full-time position in our growing team, based in Dallas, TX. As a webcast support technician with Swagit you'll experience high visibility and the chance to work with a dedicated team committed to providing excellent customer service.

    If you have a solid understanding of computing or audio/video concepts, or customer support experience in a related field, then this is the opportunity for you.

    WHAT YOU'LL DO

    • Troubleshoot video streaming and broadcast systems
    • Interact with customers via support tickets, e-mail, and phone
    • Identify and escalate urgent or recurring issues to higher teams
    • Document resolution procedures in internal wiki/knowledgebase systems
    • Proactively monitor and manage the health of clients' systems

    REQUIREMENTS

    • Knowledge of Windows OS and troubleshooting skills in the Windows environment
    • Sound understanding of computer hardware installation and troubleshooting
    • Preferably experience with streaming media technology, audiovisual equipment, Crestron, Extron, Polycom, or consumer networking
    • Strong organizational and communication skills
    • Available for evening shifts thru 11pm

    BENEFITS

    If you have a passion for innovative technology, and are looking for the chance to join an up-and-coming company at a critical point in our growth, then you'll find a satisfying career with Swagit.