Customer Service Representative at Sweetheart Ice Cream

Are you ready to join an exceptional team and become an integral part of the Sweetheart Ice Cream family? We are currently seeking an outstanding candidate to fill the role of Customer Service Representative in our dynamic customer service department.

Responsibilities:

As a valuable member of the Sweetheart Ice Cream team, you will play a key role in supporting our business operations by providing top-notch customer service. Your responsibilities will include:

Maintaining a Positive Presence: Upholding a positive, empathetic, and professional attitude when interacting with customers.

Timely Issue Resolution: Acknowledging, responding, and promptly resolving customer inquiries and issues.

Multichannel Communication: Engaging with customers through various communication channels to ensure effective and efficient assistance.

Order Processing: Handling the processing of orders, forms, applications, and customer requests with accuracy and attention to detail.

Collaboration: Communicating and coordinating with colleagues as needed to address customer needs and ensure a seamless experience.

Customer Satisfaction: Ensuring overall customer satisfaction by delivering professional and supportive service.

Qualifications:

The ideal candidate for this position will possess the following qualities:

Team Player: Thrives in a team-oriented environment and enjoys collaborating with others.

Positive Attitude: Exhibits a positive, confident, and well-organized approach to their work.

Adaptability: Prepared to learn and grow within the role and adapt to evolving responsibilities.

Communication Skills: Strong communication skills to effectively interact with customers and team members.

Computer Proficiency: Possesses basic computer skills necessary for the role.

Customer Service Orientation: Demonstrates a genuine commitment to providing excellent customer service.

Benefits:

In addition to being part of a fantastic team, we offer the following benefits:

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

If you are ready to embark on a rewarding career journey with Sweetheart Ice Cream and believe you have what it takes to excel in this role, we encourage you to apply.

Sweetheart Ice Cream is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.