Company

Tornos Technologies Group is headquartered in Switzerland and is a global leader in the design, development, production, and distribution of Swiss-type automatic lathes and multispindle machines. The company's history dates back to the 1880s and marked the beginning of Swiss-type lathe technology. The company primarily manufactures CNC sliding headstock Swiss-type automatic lathes for precision turning of both simple and complex parts. A worldwide sales and service network offers unique solutions to customers in the targeted markets of automotive, medical & dental technology, micromechanics, and electronics industries.

Tornos Technologies offer a competitive salary with a benefit package which includes 401k, health insurance, and paid vacations.

Position

Tornos Technologies US Corporation is seeking an ambitious Service Team Leader to supervise a team of Field Service Engineers in the installation, repair and maintenance of CNC Swiss machines throughout North America. The Service Team Leader will work out of our Des Plaines, Illinois office and report to the Service Manager located in our Danbury, CT office. Field Service Technicians have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components.

JOB DESCRIPTION

Duties include, but are not limited to:

• Oversees, plans and issues work orders to service team members for the implementation of equipment modifications as well as preventative and corrective maintenance.
• Prepares and coordinates maintenance technicians & resources and provides recommendations for continuous improvement.
• Ensure that work is completed on time and within budget.
• Ensure the quality of installations, and satisfaction of both new and existing customers.
• Supervise the Showroom, Inspection and shop floor for better organization at all times.
• Monitor and track OT, job completion, service reporting, billing, etc.
• Ensures service team employees are properly trained in all aspects of their jobs. Identifies training gaps and develops training plans as needed.
• Motivates, tracks, analyzes, and continually improves the service team.
• Confers with management, customers and dealers to gain knowledge of work situations requiring training and to better understand changes in procedures, regulations, and technologies.
• Maintain records of time and material usage.
• Resolve issues and negotiate/document change orders as required.
• Align activities and projects in conjunction with Spare Parts Department
• Interface with customers, making sure they are receiving superior service, while always looking for ways to improve.
• Create new and innovative ways to reevaluate and improve Service Department scheduling, reaction times, productivity in the field, and optimization of service calls.

• Promote new service offerings, preventive maintenance contracts and training to our customers.
• Assist with technicians assessment quarterly, lead improvement for growth of Service support within North America.

Job Competencies:

• Ability to work independently, but mainly as a team player, balancing multiple priorities.
• Service oriented mindset with excellent interpersonal skills.
• Proficient with Word, Excel, Power Point, Outlook, SAP a plus.
• Positive, professional attitude, business driven and customer solutions oriented.

Job Type: Full-time

Travel Requirement: 25%+

Salary: $85k-$130k per/yr. - Dependent on experience

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