Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Deck Ambassador/ Customer Experience (Part-Time) Location: Lake Nona, Orlando, FL Pay: $14/hour Hours: Up to 30 hours per week (afternoons, evenings, weekends)

About British Swim School – Lake Nona:

The Customer Experience Specialist, also known as a Deck Ambassador, welcomes families and helps keep our pool deck, changing areas, and restrooms ready for lessons at our standalone swim school. This is a visible, service-focused role that supports a safe, clean, organized experience from arrival through departure. The Deck Ambassador reports to the Operations Coordinator and follows customer service procedures set by the Customer Experience Lead.

Position Summary:

As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Key Responsibilities:

Set up the pool deck before lessons and reset it after each shift. Keep teaching equipment, seating, signs, and supplies organized.

Welcome students and parents or guardians, help them find their classes, and guide them through arrival and departure.

Answer routine questions about the program and direct account, billing, schedule, or progress questions to the appropriate team member.

Assist instructors and managers with lesson transitions and other assigned tasks while following supervision and child safety procedures.

Complete and document daily changing area and restroom safety and cleanliness sweeps using the site's checklist. Check for slip or trip hazards, standing water, damaged fixtures, blocked exits, missing supplies, and conditions that need cleaning or maintenance.

Respond to routine messes within your training and assigned cleaning procedures, restock supplies, place warning signs or restrict access when needed, and promptly notify the manager about hazards, damage, bodily fluids, or situations requiring specialized cleanup.

Complete opening, in-shift, and closing facility checks as scheduled; record issues and confirm that urgent hazards have been handed off before leaving.

Check and record pool water chemistry and temperature under site procedures; immediately escalate readings outside the approved range.

Share approved photos, stories, or event ideas with the Marketing & Community Coordinator.

Cleanliness & Facility Upkeep

Perform routine cleaning and stocking of bathrooms and showers throughout shift

Monitor cleanliness and safety of parent viewing areas and pool deck

Refill soap, paper towels, and toilet paper as needed

Take out trash and report any maintenance concerns to management

Ensure all public areas are neat and presentable at all times

Qualifications:

Friendly, professional, and enthusiastic—especially around children and families

Able to stand, walk, and remain on deck in a warm, humid environment for extended periods

Detail-oriented and able to manage multiple tasks at once

Comfortable cleaning and restocking restrooms/showers as part of shift

Previous customer service or early childhood experience preferred

CPR/First Aid certified or willing to become certified (training provided)

Must be available for weekday evenings and at least one weekend shift

What We Offer:

$14/hour pay

Up to 30 hours/week with flexible scheduling

Supportive, mission-driven team culture

Paid training and growth opportunities

How to Apply:

Submit your resume and a quick note about why you’d be a great fit as a Deck Ambassador at British Swim School Lake Nona!

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.