We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace. Why Choose Swim?

It's a fun, creative, flip flop friendly environment

Every day is different with new chances to make lasting impressions and build relationships

You get to be a part of making a difference in the lives of children and families

Job description

Swim to Shore is an indoor swim school that operates year round and provides exceptional service to hundreds of families in our community. We are entering our 20th year of business and have provided a water safety education to over 10,000 families in our community. We are looking for a Customer Care Specialist to provide stellar service to our swm families, manage our front desk on a daily basis and perform a variety of administrative and clerical tasks. As a Customer Care Specialist, you will be the first point of contact for our company. Our Customer Care Specialist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities and manage all communications via phone, text and email. To be successful in the position you should have a warm and friendly personality, be eager to build a rapport and relationship with our swim families while serving their needs in a personalized way. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Customer Care Specialists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.This position will be cross trained as a swim instructor to cover teaching shifts as needed. All training is paid and a lifeguard certification will be required upon completion of training. Responsibilities

Greet, welcome and check in guests as soon as they arrive at the school

Develop and maintain positive and personal relationships with students and families

Provide phone, text and email communication to our swim families and potential customers

Take care of scheuduling needs of all new and existing customers using our web based software

Explain and enforce policies and procedures

Keep detailed notes and records in our software system of all interactions and communication with customers

Process instructor schedules, student awards and maintain student skills records

Provide accurate sales information in-person and via phone/email

Receive deliveries

Manage inventory, stocking and organization of small retail area

Order front office supplies and manage inventory

Update monthly bulletin board with creative themes

Provide office administrative support in all areas as needed

Willingness to respond to emergencies by calling 911 and providing support care to lifeguards

Become trained as swim instructor and act as substitute when needed

Skills

Proven work experience as a Receptionist, Front Office Representative or similar role

Experience with children a plus!

Proficiency in computer skills

Hands-on experience with office equipment (e.g. printers)

Professional attitude and appearance

Written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management, with the ability to prioritize tasks

Customer service attitude

Communication

Listening

Professionalism

Organization

Benefits:

Fun team atmosphere

Competitive pay

401K Profit Sharing

Employee discounts/swim lessons

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Assessments must be completed to be considered for this position.

This position is part time (25-32 hours per week) and availability must include mornings, evenings and saturdays from 8:30-1:30.

Pay: $16.50 - $18 per hour

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.