Overview

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. As an Operations Manager, you’ll lead a dedicated team of swim instructors while helping families in the Antioch, Bay Point, Brentwood, Oakley, and Pittsburg communities learn vital life-saving skills.

Why You’ll Love This Role

Make an Impact: Help children and adults gain water confidence and safety.

Lead with Purpose: Build a fun, safe, and professional team culture.

Career Growth: Learn, lead, and grow within a mission-driven business with long-term opportunities.

Compensation & Benefits

Competitive pay based on experience

Paid training

Birthday off and paid

Employee discounts

Development opportunities

Your Role

As the Operations Manager, you'll oversee day-to-day operations, team management, and customer experience, ensuring the highest standards of safety, service, and efficiency. You’ll also step in to teach lessons when needed and guide the team toward continuous improvement.

Key Responsibilities

Operational Excellence: Ensure seamless execution of swim lessons and customer service across multiple locations. Handle staff scheduling, class organization, and ensure smooth poolside operations that are in alignment with demand and instructor availability. Set up and break down the pool deck area before and after each shift. Check water chemistry and temperature prior to swim lessons.

Team Leadership: Take part in the hiring process, onboard, and manage a team of swim instructors, leading by example. Support and motivate your crew with clarity and heart. Conduct regular check-ins, performance reviews, and staff training.

Jumping In: Teach swim lessons—because great leaders lead from the front! Assist swim instructors and managers when needed during swim lessons.

Customer Delight: Build strong relationships with families and resolve issues, ensuring every experience is positive. Welcome students and parents/guardians to the pool deck area. Answer customer questions about their account, their child’s progress, or about the program. Maintain detailed records of prospective and current customer interactions and submit into lead system.

Water Safety Champion: Ensure adherence to our swim methodology and highest safety standards. Ensure compliance with all safety regulations and contribute to maintaining a safe environment for students and staff.

Administrative Support: Post daily instructor schedules, manage online team chat, and respond to internal emails. Accurately enter customer enrollment information and update existing customer information in system. Process payments, class changes, move-ups, orders and other forms. Enter student attendance and progress notes. Identify and escalate priority issues to management. Collaborate with the management team to support operational strategies aimed at improving efficiency and customer satisfaction. Attend in person staff meetings.

Inventory support: Receive inventory, deliver to swim school locations, and perform inventory checks.

Qualifications

Leadership Experience: 3 to 5 years in supervisory roles, preferably in aquatics, fitness or hospitality

Customer-Focused: Strong interpersonal and problem-solving skills

Organized & Adaptable: Able to manage operations and optimize schedules

Swimming Experience: Is able to swim

Preferred Skills

Ability to handle fast-paced environments and resolve customer complaints/requests with professionalism

Experience with swim programs or teaching

Familiarity with scheduling tools like JackRabbit

Bilingual (English/Spanish) is a plus

Lifeguard, CPR, First Aid certifications preferred (can be obtained during employment)

Work Hours

In-person: 15 - 36 hours/week (primarily evenings & weekends)

Remote: ~5 hours/week for scheduling and meetings

Ready to join a team dedicated to saving lives while providing a fun, fulfilling career? Apply now to become part of the British Swim School family!

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.