Who designs your future?

You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving? Then look to SwipeTrack! We are searching for Help Desk Technicians to join our team in San Antonio, TX. All level of experience will be considered from newly graduated to senior level technicians.

Join our team! Recognized by the San Antonio Business Journal as one of the Top 10 Places to Work in San Antonio.

What you will do as a Help Desk Technician:

This position provides support and technical assistance for the SwipeTrack product line.

RESPONSIBILITIES:

• Provide technical assistance with computer and mobile hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Ability to be on-call on weekends and holidays.

QUALIFICATIONS:

• High school diploma or state-recognized GED; Associate degree in electronics or related field preferred
• Previous experience in IT, customer service, or other related fields
• Ability to work in a team environment providing dedicated support to our customers
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Good verbal and written communication skills in English
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
• Must be 21 years of age and possess a valid driver's license with limited violations

WHAT CAN YOU EXPECT FROM US IF YOU JOIN OUR TEAM?

A competitive compensation and benefits package, including medical, dental and vision care coverage, 401(k) savings plan with company matching, paid time off, short and long-term disability coverage, basic life insurance, and an Employee Assistance Program.