Job Description

WE ARE LOOKING FOR JOBS FRAUD ASSOCIATES FOR OUR TECH CLIENT FOR A 1 YEAR CONTRACT ROLE IN OMAHA, NE!

Searching for your dream job? We strive to help our employees find passion and purpose. Join us in changing the way the world works. We are looking for a Trust & Safety Jobs Fraud Analysts who will be responsible for processing and investigating jobs to ensure there are no fake or scam jobs, as well as no jobs with harmful content for our members. The position is expected to complete inquiries in a timely and precise manner. Serving our more than 650 million members worldwide, the Trust & Safety team is the group tasked with keeping  a professional place. Our team members are proactive, motivated, organized, and possess a global perspective - and able to work well in a team-oriented environment. The analysts are directly responsible for making the internet safer, protecting free speech and defending our brand. You will have exposure to engineering, policy and data analyst stakeholders and will need to help define and implement operational solutions to emerging threats. In addition, you will perform other key Analyst functions including driving improvements in the team's processes, technology and tools.

BASIC QUALIFICATIONS:

• 1+ years of experience with content policy, fraud or anti-abuse operations
• BA/BS degree in a related field

PREFERRED QUALIFICATIONS:

• Knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Knowledge of social media and the technologies that support it
• Familiarity with Internet policy and regulatory environments like spam prevention, fraud detection, account takeovers etc
• Passion for keeping our users safe while protecting free speech
• Excellent interpersonal, communication and follow-up skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

RESPONSIBILITIES:

• Interpret and enforce policies related to fake/fraud jobs, scam jobs and jobs with harmful content
• Remain up to date on key workflow changes, operational guidelines and policy updates
• Effectively identify problems and issues by performing relevant research using the appropriate tools
• Communicate effectively and concisely with internal partners
• Provide feedback to management regarding necessary changes and updates; including but not limited to policies, upgrades, and customer care issues
• Maintain and promote a positive attitude while meeting productivity and quality goals

Company Description

Swoon connects with job candidates one-on-one to learn exactly who they are and understand which of our Fortune 1000 clients would have their dream jobs. We form relationships, not just connections, and we pride ourselves on our contractor care initiatives. Our accomplishments continue to increase each year, and we have received some of the highest honors in the industry. We were named a “Best Staffing Firm to Temp For” by Staffing Industry Analysts in 2019, 2018, 2017, 2015 and 2014.