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Customer Success Data Analyst

Swoon

Customer Success Data Analyst

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    DETAILS:

    • Responsible for maintaining Tableau dashboards, including the following tasks:

    • Work with end users and cross-functional teams to troubleshoot and fix data issues

    • Update front-end and back-end data based on user requirements

    • Conduct dashboard testing and facilitate testing with users

    • Develop training materials

    • Refresh the dashboards

    • Maintain documentation and data dictionaries

    • Responsible for Technical Program Management to support deployment and maintenance of Gainsight and Dynamics tools

    • Understand requirements and act as a "technical solutions consultant" to provide program management support to workstream teams

    • Help build and maintain accuracy of data flows from backend tables into Gainsight

    • Conduct testing to validate desired functionality in Gainsight/Dynamics is working as intended

    • Develop enablement materials

    QUALIFICATIONS

    • 3-5 years of experience

    • Experience in gathering Business Requirements, Analysis, Design, Development, Testing, Implementations and Documentation of various functionalities of Data Warehouse / Data Marts and Business Intelligence

    • Involved in Full Life Cycle Development of Reporting Projects, includes Requirements Gathering/ analysis, Design, Development, Testing and Production rollover

    • Experience in Troubleshooting, Performance tuning of reports and resolving issues with in Tableau Server and Reports

    • Experience in designing and managing customized interactive dashboards in Tableau

    • Knowledge in data base management

    • Experience in writing complex SQL series

    • Experience working with Gainsight and Dynamics a plus

    Company Description

    Swoon connects with job candidates one-on-one to learn exactly who they are and understand which of our Fortune 1000 clients would have their dream jobs. We form relationships, not just connections, and we pride ourselves on our contractor care initiatives. Our accomplishments continue to increase each year, and we have received some of the highest honors in the industry. We were named a “Best Staffing Firm to Temp For” by Staffing Industry Analysts in 2020, 2019, 2018, 2017, 2015 and 2014.