Job Description

NOTES

• TARGET HIRE DATE: ASAP
• NUMBER OF OPENINGS: 7
• We are looking for people that are detailed oriented, fast learners, naturally curious. They will be working in a call center environment, we prefer contact tracing and report intake experience, and quick start (can start within 24-48 hour notice). HR experience not required here.
• Business group or projects this position will be supporting - HR/COVID intake
• Equipment will be provided.
• Candidates can be remote.
• 6 month initial duration - potential to extend/convert

DESCRIPTION:

• The Rep, HR Services Center is the first point of contact for all HR questions including Payroll, Manager Self-Service, Employee Data, New Hire, Learning, Performance Management processes. COVID intake (and contact tracing) and Benefit inquiries.
• The role serves as the primary customer contact utilizing a knowledge base and case management tool, email and a multi-line phone system.
• The role provides basic functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience.
• Answer and resolve a high volume of HR related inquiries (e.g., Payroll, Systems and HR policies etc.) via emails and phones to ensure first call resolution.
• Troubleshoot and provide functional support to maintain service levels while referring employees to appropriate departments as needed. Resolve issues that might prevent timely processing or result in data integrity issues. Communicate the status of escalated issues to the supervisor/management on a timely basis. System
• Functional Support: provide HR Systems support to employees, managers and HR Business Partners with step by step guidance for basic business processes and navigation.
• Assist HR Business Partners with retrieval of employee indicative data from HRMS system. Acquire and maintain knowledge of relevant HR programs, processes, technology and policies in order to function as a resource for customers. Provide accurate diagnosis for low to critical HR Issues in a timely and efficient manner.

Company Description

Swoon connects with job candidates one-on-one to learn exactly who they are and understand which of our Fortune 1000 clients would have their dream jobs. We form relationships, not just connections, and we pride ourselves on our contractor care initiatives. Our accomplishments continue to increase each year, and we have received some of the highest honors in the industry. We were named a “Best Staffing Firm to Temp For” by Staffing Industry Analysts in 2019, 2018, 2017, 2015 and 2014.