Job Description
TECHNICAL SUPPORT SPECIALIST - REMOTE
DESCRIPTION OVERVIEW:
Swoon is actively seeking a TECHNICAL SUPPORT SPECIALIST to join the team of our client - a fortune 500 company that serves patients and clinicians in more than 100 countries! YOU'LL BE AN INTEGRAL PART OF THE TEAM - ANALYZING REPORTED ISSUES, FOLLOWING DETAILED TROUBLESHOOTING GUIDELINES, AND WORKING INSTRUCTIONS TO ASSESS ROOT CAUSE AND IDENTIFY SOLUTIONS TO RESOLVE ISSUES IN A TIMELY AND EFFICIENT MANNER!
WHAT WILL YOUR DAY-TO-DAY LOOK LIKE?
- Provide level 1 support to customers via phone, chat, and/or email for products and system peripherals focusing on customer satisfaction, quality, and efficiency to resolve customer issues.
- Instruct customers on how to use hardware and software applications.
- Records and documents all customer interactions properly in accordance with defined procedures, ensuring accuracy in reporting.
- Engage additional departments and escalates issues to appropriate personnel and/or departments.
- Regularly use mobile devices such as cell phone, laptop and tablet to communicate with customers, update work orders, complete checklists or call scripts, access portals and training, diagnose problems, and maintain schedule of activities.
- Maintain product knowledge through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.
- Maintain compliance with laws protecting data privacy including HIPAA and GDPR.
- Adhere to all environmental, health and safety SOPs, equipment, policies, and procedures, including any department specific requirements.
- Performs other duties as assigned.
WHY DO WE LOVE THIS COMPANY?
- They employ a diverse workforce with an inclusive culture that drives innovation, creates trusted partnerships with customer, suppliers, and community partners, and contributes to the success and sustainability of their business.
- Recognized among the Top 50 Employers in STEM by Workforce Diversity Magazine.
- With this company, you have the ability to impact lives in a positive fashion.
- Recognized by NAFE as a 2020 Top Company for Executive Women
WHAT'S REQUIRED?
- High School diploma or GED
- 1- 2 years related experience providing technical support
- Experience using mobile devices such as cell phone, laptop and tablet to perform work activities
WHAT'S PREFERRED?
- Previous call center experience
- College degree in computer information systems or related field
- Experience contributing and accessing information from a Knowledge Management system
- Experience supporting web-based and client-server database applications
- Experience installing and/or supporting Microsoft Windows servers and networks
- Experience installing and/or troubleshooting computer hardware and software, including applications and peripheral devices such as printers, scanners, scales, infusion pumps and other devices
WHAT ELSE SHOULD YOU KNOW?
- PAY RATE: $18.30-$19.73/HOUR
- LOCATION: 100% REMOTE
- DURATION: 6-MONTH CONTRACT (3/20/23 - 9/19/23)
WHAT'S NEXT?
- APPLY NOW!
- Email questions to: nathan.bond@swoonstaffing.com
Company Description
• Come get Swoon’d!!
• Swoon handles the staffing need of over 80 Fortune 500 clients.
• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.