Job Description

Company Description SwoopTalent offers our patented Talent Data as a Service Platform to the Fortune 500 as a multi-tenant, SaaS product. We use AI-powered algorithms, machine learning, and leading UX to automatically create and manage big data lakes for big companies. Our infrastructure processes terabytes of data daily and supports thousands of users. If you are excited about the future of data, AI, and ML then we are the team for you.

As a Technical Customer Success Manager, you will help us earn customer trust and revenue through technical acumen, consultative engagements, and an entrepreneurial spirit. Working with our sales, customer, and engineering leads, you will deliver effective and flexible integration designs, and creative automation solutions. Any location that supports our US customers is fine by us!

Job Description As a seasoned professional, you will guide our clients’ from disconnected spiderweb systems to a humming HR Tech stack.

You will combine strategy, technology, and client relationship expertise in short-term engagements with SwoopTalent’s customers, partners and prospects. Your mission: enable customers to realize the full potential of their HR Technology.

How you will help us grow

· Implement SwoopTalent’s data automation platform for HR and recruiting integrations and automation use cases, ensuring reliable deployments of software and happy, impressed clients

· Produce feasibility tests, demos, and system designs on behalf of potential clients

· Collaborate with customers to achieve technical milestones, pilot success, and production launches

· Interpret product feedback in collaboration with our marketing and engineering teams

· Drive customer satisfaction through training, best practices, and rollout support

· Develop partners, resellers, and integrators for joint implementation work

· Evangelize SwoopTalent’s capabilities through demos, workshops, events, or social techniques

· Uncover new opportunities for SwoopTalent within existing customers

Qualifications DESIRED SKILLS & EXPERIENCE:

• 4+ years of demonstrated experience in a similar role
• Excellent verbal and written communication skills to be able to interact with technical and business counterparts
• 8+ years of experience in customer facing positions
• Demonstrated experience with forming and implementing data and systems strategy, management, governance, and architecture, ideally in HR Technology
• Proven track record of helping business customers/clients establish next generation data approaches and processes.
• Be well versed in the ingestion, transformation, movement, sharing, stewardship, and quality of data and information.
• Deep knowledge of technologies and markets that support data integration
• Degree in information systems or computer science (Bachelor or Masters)A personality for remote delivery!

We value:

• Experience working with HR Tech integrations and talent/hr/recruiting business processes
• Experience in web technologies, architectures and services
• Knowledge of AI and Machine Learning software and techniques

Additional Information As well as the chance to implement award winning products at SwoopTalent, we offer you a generous & flexible leave plan, healthcare, stock options, a fantastic team of colleagues & opportunity to work in self directed teams.