Job Description
Location(s)
· 1060 Howard St SF, Ca 94103- SF Drop-In Center
· 401 Van Ness Ave Suite 313 SF, Ca 94102- War Memorial Veterans Building
Summary
Under the direction of the Outreach Coordinator, your role is to provide outreach services, information and referral, and assistance and support services for veterans who are older adults and adults with disabilities in the City and County of San Francisco. The programming will educate, empower, and support veteran older adults and adults with disabilities to access needed benefits and participate in services, and will provide services designed to support individuals to live independently in their own homes and communities.
Key Responsibilities
~Must be able to communicate effectively with a variety of personalities and be comfortable embracing the agency’s Diversity, Equity, and Inclusion Initiative and the principles of Cultural Humility.
· Conduct outreach targeting veteran older adults and adults with disabilities to increase engagement in veteran services provided by the agency and other community organizations.
· Outreach will be conducted at community events and public places where veterans frequent, including businesses, public spaces, non-profit and/or faith-based organizations, health care centers, housing sites, etc.
· Provide one-to-one assistance to clients in accessing services including forms/application completion assistance, housing, benefits, or income support, contacting agencies on behalf of the client, completing on-line referrals, writing letters, making phone calls to set up or confirm appointments, escorting the client to service providers, and conferring with service providers to ensure the client’s needs will be met.
· Adhere to laws regarding confidentiality and reporting requirements (HIPAA).
· Adhere to STP and various funders policies and procedures when in the field.
· Timely submission of required documentation.
· Must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
· Performs other related duties as required by the Outreach Coordinator and/or Clinical Director of Non-Residential Services.
Education
· Two-year college degree or equivalent combination of education and/or work experience
Experience
· Translatable military experience and skills may be alternatively substituted
· Experience conducting outreach to unhoused individuals
Required Skills
· Computer skills with proficiency in Microsoft Office- Outlook, OneDrive, Word, Excel, etc.
· Valid Driver’s License in good standing- must be able to drive agency van
· Excellent verbal, written, and communication skills
· Strong customer service skills
· Comfortable presenting in front of others
· Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
· Ability to work independently
· Ability to follow through with tasks in a timely manner
· Ability to work cooperatively and effectively as part of a team
· Ability to develop and maintain ongoing working relationships with community providers
· A working understanding of the needs of veterans with an emphasis on homelessness, mental health, socio-economic, vocational and substance use challenges.
· Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
· Ability to withstand prolonged walking and driving when in the field
Salary & Benefits
Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:
· Supportive Supervision model implemented agency wide
· Company Paid Medical and Dental for employees, there is a cost for Dependents. Agency paid Annual Medical Deductible via Navia Card.
· Company Paid Acupuncture and Chiropractic program
· 403(b) retirement plan with employer contribution
· 17 vacation days in the first year
· 13 holidays every year
· Annual Education/Training allowance
· Paid lunch period
How to apply
(No Phone Calls Please)
Please use the following link to apply: https://secure6.saashr.com/ta/6154276.
Company Description
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and training, supportive housing, and legal benefits assistance for low-income, homeless, and at-risk veterans in the San Francisco Bay Area. Swords to Plowshares promotes and protects the rights of veterans through advocacy, public education, and partnerships with local, state and national entities. Learn more about the work of Swords to Plowshares, and ways in which you can help, by visiting our website at: https://www.swords-to-plowshares.org/.
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and training, supportive housing, and legal benefits assistance for low-income, homeless, and at-risk veterans in the San Francisco Bay Area. Swords to Plowshares promotes and protects the rights of veterans through advocacy, public education, and partnerships with local, state and national entities. Learn more about the work of Swords to Plowshares, and ways in which you can help, by visiting our website at: https://www.swords-to-plowshares.org/.