Job Description

JOB SUMMARY:  

Sycamores is partnering with the 988 mental health crisis hotline to provide support to people experiencing a mental health crisis.  The 988 hotline will provide initial phone support to all callers and triage calls to the Sycamores Mobile Crisis Outreach teams for in person support.  The Mobile Crisis Outreach Team will respond out to the community to provide timely support including crisis stabilization, safety planning, assessment for danger to self/ others, and gravely disabled write 51/50 holds as needed and provide follow up support.  The Triage Program Manager will provide direction and support to the Mobile Crisis Outreach Team and be an integral part of the Sycamores larger Mobile Crisis Outreach Team (MCOT).  Close partnership with the 988 call center, police, sheriff, psychiatric hospitals and ambulance transport companies will be important in this role. 

This position is designed to assist with the operations of the MCOT program. The Triage Program Manager will serve as the point of contact, for Sycamores, in working with the 988 call center. In this role, the Triage Program Manager is responsible for working directly with staff and will dispatch teams (Licensed Clinician and Peer Support) to the field for in-person evaluation. The Triage Program Manager will ensure that data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.). The Triage Program Manager will monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities. The Triage Program Manager will oversee and ensure that all staff are following the Sycamores MCOT workflows and policies. Knowledge/Skills/Abilities Supervisory and teaching or training skills

 

JOB QUALIFICATIONS:

• B.A. in related field plus 3 years’ management experience required;
• Maintains all required licenses and certifications.
• Excellent consumer de-escalation skills
• Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills
• Must have the ability to manage and work through conflict in a calm manner
• Ability to be an effective listener
• Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.

 

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug and health screen.

Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

 

Due to the direct contact, we have with vulnerable populations, services we perform in the community, relevant CDPH orders, and CDC guidance, Sycamores mandates COVID-19 vaccinations. Accordingly, employees are required to (i) have a COVID- 19 vaccine and their booster shot if booster eligible which is authorized for emergency use by the US Food and Drug Administration or the World Health Organization by the first day of work OR (ii) obtain a reasonable accommodation due to a disability or sincerely held religious belief. To request an accommodation, please notify Deon Johnson at djohnson@sycamores.org. All offers of employment are conditioned on satisfying one of above. No inquiries of vaccination status will be made until after a conditional offer of employment has been extended. Sycamores prohibits discrimination on the basis of a protected characteristic, including disability, perceived disability, or religion. Sycamores will not retaliate against any employee or candidate for requesting a reasonable accommodation pursuant to this policy.

 

MULTIPLE OPENINGS AND SHIFTS AVAILABLE WHILE BASED IN HIGHLAND PARK, LOS ANGELES POSITIONS ARE PROVIDING SERVICES IN SERVICE AREAS 1, 2, 3, 4 AND 6.

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Company Description

Sycamores is a highly respected mental health and welfare agency with 10 locations throughout Southern California. For over 119 years, Sycamores has been investing in people. We provide innovative and effective programs and services through a network of locations stretching across Los Angeles and the San Fernando, San Gabriel, and Antelope Valleys for children, youth, young adults, and families facing serious life challenges. Our highly effective behavioral health services impact more than 16,000 lives annually. Services include: residential treatment; transitional shelter care; foster care and adoption; transitional living assistance for young adults currently or at risk of experiencing homelessness; outpatient and school-based mental health services; wraparound/in-home services; psychiatric services; psychological testing; educational support services; and after-school tutoring/enrichment. Sycamores is licensed by the Community Care Licensing Division of the California Department of Social Services, certified by the Los Angeles County Department of Mental Health, LAHSA funded and accredited through The Joint Commission. Formerly known as Hathaway-Sycamores Child and Family Services, Sycamores, was created through the merger of two leading California child-welfare organizations in November 2005 – Hathaway Children and Family Services and The Sycamores. The agency is now one of the leading and largest children’s mental health and welfare organizations in Los Angeles County. The Sycamores, originally known as the Pasadena Children’s Training Society, became Pasadena’s first orphanage when it opened its doors in 1902. Hathaway Children and Family Services’ roots reach back to 1919 when it was founded in Los Angeles as the Kiddie Koop orphanage.