About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

We are seeking an experienced reservations specialist to join our industry-leading team of service agents supporting online and voice reservations as well as guest services. Established in June of 2018, the Central Services team supports all 11 Sydell Group hotels with outstanding service and world-class attention to detail. This person will work remotely, reconciling confirmation info with third party booking platforms, fielding email inquiries, and accepting some reservations by phone, so it’s important to have a quiet workspace and very strong internet connection.

Responsibilities

Develop an encyclopedic knowledge of Sydell’s brands, properties, and guest room facilities/services.

Share best-practices and techniques for engaging guests in memorable conversation with peers.

Respond to guest contacts within established service levels and strive to exceed their expectations every time.

Meet conversions and KPI goals as agreed with Team Lead on a recurring basis.

Provide each guest with a thoughtful, memorable Sydell experience.

Competencies

Experience with working remotely is desired, but not a requirement

Is self-motivated, reliable, and a trusted member of teams they’ve been a part of previously

Strong communication skills, ability to interface with others is critical to this role and team

Enjoy speaking with people on the phone in a warm, genuine, and authentic tone (25% of time spent on the phone)

Strong desire to learn about Sydell, hospitality, and more

Passionate about the experience offered at Sydell Group properties

Must be a highly-motivated self-starter that pays attention to detail

Schedule flexibility as this is an overnight position on a 24/7 operation

Proficiency in Microsoft Word, Excel, and Outlook.

Familiarity with SynXis and hotel PMS systems beneficial

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.