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Overnight Security Agent

Sydell Group LLC

Overnight Security Agent

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    About our Company

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Responsibilities

    Must be courteous and gracious, maintaining a professional demeanor at all times

    Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel

    Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness

    Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.

    Answer house calls, assist guests and employees with respect to safety, security and hotel operations

    Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation

    Initiate and follow-up all investigations of crimes committed against property and persons

    Assist ill and injured guests and employees, ensuring documentation and disposition of reports

    Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts

    Watch for suspicious persons entering, exiting, or loitering around building

    Conduct walk through observations of entire hotel

    Promote safe work practices

    Answer security telephone and safety hotline calls and respond in a timely manner based on priority

    Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly

    Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log

    Take ownership of all service issues brought to your attention by guests

    Maintain an increased awareness of safety issues throughout the hotel

    Participate in scheduled departmental and administrative meetings as requested

    Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

    Be familiar with all safety and emergency procedures including OSHA requirements

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.