About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

We are seeking a dynamic Housekeeping Office Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel

Answer the phone and communicate with other departments/vendors via email

Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns

Possess a thorough understanding of the Property Management System

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches

Track employees’ hours to avoid/reduce overtime

Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.

Keep an accurate and up to date attendance calendar

Monitor housekeeping staff to ensure early room cleanliness for prompt check in

Ensure Associates are briefed on daily needs

Respond appropriately to guest complaints

Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction

Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company

Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies

Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees

Facilitate interdepartmental communication

Assist in recruiting, training, guiding, managing and evaluating employees

Ensure staff understands their job expectations before holding them accountable

Maintain awareness of documentation needed and retained in employee files

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Core Competencies

High School diploma or general education degree (GED)

Three (3) years related experience in hospitality or service industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.