Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Catering Services Manager

Sydell Group LLC

Catering Services Manager

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    About our Brand

    Designed in collaboration with Sean Knibb, the LINE LA, originally built in 1964, embraces its mid-century bones and culturally rich neighborhood to create an inspiring boutique hotel experience. A place of community and gathering, the LINE LA’s lobby welcomes travelers and neighbors alike. Between locally crafted dishes, a shop locally-curated by art and design collective Poketo, and nightlife vibes designed by the Houston Brothers, the LINE delivers a rich, layered, urban experience unlike any other in Los Angeles.

    We are seeking a dynamic Catering Services Manager. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Job Overview

    The Catering Services Manager works closely with the Catering, F&B and Brand departments, with the responsibility of keeping the catering operations organized and efficient. This includes handling the preparation before an event such as BEO preparation, client relations and internal communication, being present during the event as well as ensuring the administrative components are closed out accurately and timely after the conclusion of the event.

    The person having this position will fulfill a variety of clerical and administrative duties in addition to providing any support needed in the overall client selling and servicing process. This position will have customer contact as needed to ensure needs are communicated and executed. Special projects and assignments will also occur throughout the year to ensure efficient processes are in place to maximize profit and guest satisfaction and to ensure the smooth operation and success of the catering office and hotel team.

    The Catering Services Manager must possess good communication skills, the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

    Because of the fluctuating demands of the company’s operation, it may be necessary that each

    employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. It is important you have flexibility to adjust your schedule depending on the business needs which might including working early, late and in weekends.

    Responsibilities

    Assist the Catering team with daily tasks, including BEO production, customer correspondence, resume production and servicing of smaller events, working closely with the Catering, Banquets and F&B departments

    Execute all Brand/Creative Events at hotel working closely with the Brand department

    Assist Director of Banquets with on-property group servicing

    Must be courteous and gracious, maintaining a professional demeanor at all times

    Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail

    Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel

    Comply with the hotel standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee

    Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate

    Take ownership of all service issues brought to your attention by guests and customers

    Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure

    Maintain proper documentation of events, including complete programming of all sales and catering bookings,

    Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files

    Give personal attention, take personal responsibility and use teamwork when providing guest service,

    Answer incoming catering calls and direct to appropriate sales manager

    Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on ‘quick sets’ or teardowns

    Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum

    In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner

    Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities

    Identify and sell opportunities to maximize sales above contracted minimum spend

    Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Event Orders and internal correspondence effectively

    Facilitate pre-conference meetings with clients and key hotel staff

    Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times

    Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments

    Adhere to all standards and procedures as outlined by Sydell Group

    Accurately forecast Banquet revenue, covers and average checks based on group assignments

    Conduct pre-planning site meetings and assist in the sales process where required

    Flexible work schedule depending on event servicing needs

    Reports directly to: Director of Sales & Marketing, with dotted line to Director of Banquets

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand Company

    Founded by Andrew Zobler, Sydell Group is the creator and manager of unique hotels deeply rooted in their location and architecture. Sydell's core expertise is an ability to collaborate with original talent within the world of design, food & beverage, and retail, and bring them together in the creation of compelling new hotels that engage the communities around them. Sydell Group’s diverse portfolio of award-winning properties includes NoMad New York, Los Angeles and Las Vegas; the LINE LA, DC and Austin; Freehand New York, LA, Miami, and Chicago; The Ned, London; Park MGM, Las Vegas; Saguaro Palm Springs and Scottsdale; and the upcoming NoMad London and LINE San Francisco.