About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

Job Overview

We are searching for an experienced and dynamic General Manager (GM) to direct the day-to-day operations of the hotel. This includes, but is not limited to, the Front Office, Food and Beverage, Housekeeping, Maintenance, and Administrative departments.

Our ideal GM will have a warm, welcoming demeanor that exudes hospitality. You will passionately communicate the vision, direction, and purpose of all hotel and company initiatives. You will achieve and maintain superior financial results while inspiring and motivating your team to foster a guest-focused environment. You will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. You will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.

Essential Functions & Responsibilities

Administrative:

1. Accountable for appropriate administration and controls involving hotel operations and bank accounts

2. Develop a continuous five-year capital improvement plan for operations

3. Implement and adhere to the Nomad New York Standard Operating Procedures for all departments

4. Serve as the liaison between your property and the Sydell Executive Team and Ownership

5. Manage expenditures from the Annual Operating Budget and Capital Reserve Budget

6. Initiate, implement, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis

Communication:

1. Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days

2. Initiate and maintain effective positive communication between guests and employees

3. Maintain an “Open Door” communication policy for employees and guests

Personnel:

1. Responsible for interviewing, selecting, training, guiding, and managing team members

2. Maintain an increased awareness of safety issues

3. Maintain and monitor effective personnel relations in a supportive, confidential environment

4. Administer and train on progressive discipline policies and procedures

5. Responsible for performance evaluations and setting annual goals for the management team

Operations:

1. Ensure that all staff is delivering the levels of service in accordance with the Nomad New York standard operating procedures

2. Have a thorough understanding involving the maintenance of the property including the residential units at 10 West 28th Street

3. Ensure the maintenance of property exteriors / public spaces and conduct daily inspections

4. Ensure the successful execution of all property events and local activations, as needed

5. Oversee planning and pricing of all menu items

6. Have a thorough understanding of services, amenities, and offerings

7. Maintain current knowledge of all activities and events in the surrounding areas

8. Responsible for reviewing, understanding, and following up on hotel guest needs

9. Coordinate and monitor contract services to ensure performance and productivity involving special projects, daily maintenance of grounds, and guest rooms to meet guest expectations

10. Oversee the weekly team schedules

Knowledge, Requirements, and Skills

At least five (5) years’ experience as a hotel General Manager or relevant position required

Hotel opening experience preferred

Extensive Food and Beverage Management experience preferred.

Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)

Ability to work with PMS and ATS software

Outstanding communication and interpersonal skills

Excellent reading, writing, and oral proficiency in the English Language

Excellent organizational and time management skills

Excellent attention to detail

Financial Management

Business Acumen

Ethical Conduct

Leadership

Ability to multitask

Union experience preferred

Work well under pressure, be a team player

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and the entire Sydell community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Sydell standards, to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, will not be tolerated.

About our Brand

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.