Benefits:
401(k) matching
Opportunity for advancement
Training & development
JOB TITLE: Center Administrator
DIVISION: Learning Center
REPORTS TO: Center Director SCHEDULE: 4 - 5 Days per Week - Noon to 7pm
GENERAL SUMMARY
The Center Administrator is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, generating reports, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
Must enjoy working with children, be patient and kind.
Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
Greets and assists students, parents, and potential customers according to Sylvan standards
Fields inquiry calls from potential customers; Fields calls from current families
Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
Assists Center Directors with preparing materials for parent conferences, assessments, tours, and other customer appointments
Assists Center Directors with other day-to-day tasks of running the Center such as managing schedules, reports, education and student documents, and supplies
Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
Supports standards and procedures to ensure student safety and well-being
May assist with preparation for instruction; Gathers and prepares materials as appropriate
KNOWLEDGE REQUIRED
Associates Degree, 4 year degree preferred.
A minimum of three years of customer service experience; Retail sales experience preferred
Experience using full suite of Microsoft Office applications and other standard business applications
Knowledge of general office equipment such as copiers, printers, and office phones
SKILLS AND ABILITIES REQURED
Strong customer service, interpersonal and communication skill
Strong word processing, data entry, and other administrative skills
Proven ability to effectively use consultative sales skills when serving customers
Proven ability to communicate effectively in writing; Ability to proofread and edit copy
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.