Job Description

The Account Manager is to work in conjunction with the CEO to maintain and increase the overall sales in the Harley Davidson Account.  Key areas of responsibility for the Account Manager are described below. 

REQUIREMENTS

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. The following is a representative list of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements.

EDUCATION

• Required:  High school diploma or equivalent.
• Preferred:  College degree with an emphasis in business or sales

EXPERIENCE

• Required:  Minimum of 3 years experience in phone-based/inside sales
• Required:  Demonstrable success managing accounts
• Preferred:  Experience selling coins, pins, patches, and other promotional products
• Preferred: Knowledge of the Harley Davidson brand

SKILLS, KNOWLEDGE, AND ABILITIES

• Ability to act with professional courtesy in all situations
• Ability to understand and translate company goals into daily activities
• Ability to prioritize multiple tasks and focus and execute against highest priorities
• Ability to effectively communicate and negotiate in all interpersonal interactions
• Ability to use commonly used concepts, practices, and procedures within the Account Representative field to maintain favorable relationships with current and potential customers
• Organization and detailed account management
• Ability to think and work independently, solve problems, and exercise sound judgment within scope of responsibility
• Ability to utilize MS Office with proficiency

DUTIES AND RESPONSIBILITIES

The principle duties and responsibilities of this position shall consist of, but are not limited to, the following:

Administrative

The main function of the Account Manager is to be able to prospect new business.  The Account Manager will be the point of contact for all inbound calls for the Harley Davidson.  The Account Manager will handle all orders and quote requests from existing customers.  The Account Manager will be responsible for completing and submitting vendor quotes, order forms, and spec sheets for all business in Harley Davidson.  The Account Manager will also handle the art request function for Harley Davidson.  Must learn Harley Davidson System and understanding contractual details.  Responsible for all HD sales conventions and occasional travel.   

Business Development

The Account Manager is responsible for all sales from existing customers in the assigned territory.  This includes all orders that are sent by email or received by phone.  The Account Manager is also responsible for cross-selling other products to existing customers as they place orders.  The Account Manager will be responsible for following up on the DNP list in their territory.  Will be responsible for outside sales.

DESIRED RESULTS

• Contribute in a constructive, positive way to the mission and goals of SymbolArts
• Use sound, independent judgment in all situations
• Achieve revenue targets consistently and with predictability

Company Description

SymbolArts takes pride in the quality of our work and service. From the initial creative process to designing a custom product for a specific need, to the actual materials and manufacturing process and timely delivery, great care is taken to ensure the highest quality standards are always met. SymbolArts was founded in 1986 by Utah-native, Mike Leatham, when he set out to establish a company that could provide both creative design and high quality finished products in the custom ring market. His efforts grew into a company that not only produces rings, but other types of high quality jewelry, badges, coins, patches, pins, key chains, collectible items, corporate goods, apparel and more!