Job Description

We seek a talented Technical Writer to create documentation for Symbotic’s game-changing industrial automation and robotics.

The Technical Writer will write, format, edit, and validate technical documentation, with deliverables including but not limited to software & hardware use, service & preventive maintenance, troubleshooting & fault resolution, and installation & commissioning. The position requires the writer to gather data by interviewing developers and stakeholders, reviewing technical specifications, blueprints, and engineering illustrations, and/or hands-on use of the equipment. The Technical Writer will also ensure that the documentation is properly stored in the company repository according to company standards and follows company style guidelines and release processes.

RESPONSIBILITIES:

• Write clear, concise documentation following company standards based on functional specifications, verbal instructions, draft versions of documents, and handwritten notes.
• Produce client-facing end-user documentation to install, operate, service, maintain, and troubleshoot the Symbotic system. 
• Attend meetings and working sessions, build consensus, and track action items.
• Manage and monitor the technical review of each deliverable, taking proactive steps when necessary.
• Work closely with cross-functional team members to design and develop accurate and complete documentation.
• Learn and master complex hardware and software products.
• Organize and schedule times to interview subject matter experts and generate penetrating questions.
• Recognize issues before they are prohibitive and take action to avoid them or escalate as necessary.
• Read and understand technical schematics, specifications, and equipment descriptions.
• Edit and revise documentation produced by others.
• Follow corporate publishing standards (e.g., style guide, glossaries, branding, templates, etc.).
• Work well individually or as a part of a group.
• All Symbotic employees are expected to make safety their top priority

Qualifications

• Experience writing technical documentation for service and preventative maintenance of robotics and/or heavy machinery, software setup and user guides.
• Experience writing customer-facing documentation for a wide variety of audiences/skill levels.
• Experience writing internal documentation for an advanced audience.
• Experience with SolidWorks or another 3D CAD program a plus (for screen capture only).
• Ability to work well under pressure, handle multiple projects and meet deadlines.
• Ability to work closely with cross-functional team members to design and develop accurate and complete documentation.
• Experience with topic-based authoring.
• Experience using Microsoft Word templates and styles.
• Experience with Microsoft Visio, and screen capture/editing programs a plus.
• Experience with knowledge management methodologies.
• Excellent verbal, written, and interpersonal communication.
• Highly motivated and self-directed.

Additional Information

Symbotic offers competitive compensation and a dynamic, growing company environment. Benefits include very comprehensive coverage for medical, dental, life, disability, flexible spending accounts, and more.

Symbotic is an equal opportunity employer. We do not discriminate based on age, gender, physical or mental disability, nation of origin, veteran status, religious beliefs, sexual identity or expression. Symbotic supports a diverse workforce and we are committed to a work environment free of discrimination and harassment, where all are treated with dignity and respect.