Synaptek Corporation, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.Synaptekcorp.com

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The following position is contingent upon ability to obtain required clearance.

We are seeking a Senior Field Engineer to support a Department of Homeland Security project in Houston, Texas.  

This position provides an opportunity to support vital functions for the United States Citizenship & Immigration Services (USCIS), Office of Information Technology (OIT), supporting programs managing our nation’s fundamental foreign person processing services. The USCIS processes applications and petitions for immigration and citizenship benefits, promotes an awareness and understanding of citizenship, and ensures the integrity of the United States immigration system. These functions and processes include employment authorization, asylum, resident alien processing, and citizenship naturalization, and the successful candidates will help the USCIS OIT provide information technology (IT), expertise, and the support services necessary to enable USCIS to deliver effective, efficient, and secure immigration services and products. 

Triple-i employees work closely with USCIS personnel to deliver high end service solutions that allow them to maintain mission continuity. The selected candidates will work with high performance collaborative teams to deliver best-in-class services and solutions in technical support, systems refresh, software integration, and operations support to clients in CONUS and OCONUS locations.

The Senior Field Engineer will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk.

The Senior Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfaction.

The Senior Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment.

The Senior Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs.

The following are principal duties of the Senior Field Engineer:

Position Responsibilities: 

• Provide on-site support for deployment and security remediation functions 
• Gather analyze, and report end-user support trends
• Provide desktop, application and network application incident resolution
• Manage user installation and relocations requests
• Asset Inventory Support Conduct physical inventory of assets
• Conduct scheduled and random electronic inventories
• Assist in receiving and receipting property
• Transfer of property to other organizations 
• Process computer equipment for excess and disposition
• Disposal Preparation Support Ensure disposal policies and procedures are employed
• Ensure every device is wiped/degaussed prior to site removal
• Encryption Services Administer and manage encryption tools application server
• Provide after-hours cell phone and on-call support to respond to local network outages 

Mandatory Qualifications:

• US Citizen
• High School Diploma or equivalent
• 10 years relevant work experience
• Must be able to obtain/hold T1 Public Trust “clearances” supported by a Limited Background Investigation 

 Desired:

• MCSA certification
• ITIL Foundation certification