Job Description

Description: 

• Administers computer technology information in the ePerformance Solutions group which provides Research and Development (R&D) with a centralized service that consults with clients to develop and deliver an effective Learning Management System (LMS). 
• Learning tracking, metrics, reporting and process support and best practices required to meet the company’s GxP and compliance training, and reporting needs and requirements are supported by this technical role. 
• Provide configuration and training plan execution within the LMS technology
• Create and maintain group and individual security profiles within the LMS system
• Execute on tasks / deliverables associated with LMS administration and related projects, including but not limited to the systematic creation and maintenance of:
• Courses- classroom, virtual and online
• Classes
• Curricula / Training Plans
• Catalogs
• Standard Reporting/Metrics
• Documentation, templates and best processes
• Identify process improvements
• Technically troubleshoot user interface challenges with the LMS computer application – example: “drop-down” menu enablement and de-bugging
• Understand and support improvements of the LMS services / demand management model
• Provide user acceptance testing (UAT) and support for any LMS application upgrades or enhancements

Qualifications:

• A minimum of a High School diploma is required
• Bachelor’s degree is preferred
• 1-3 years’ experience with Learning Management Systems and database knowledge
• Comprehensive working knowledge of Microsoft suite, including Outlook, Word, Excel, PowerPoint and SharePoint.
• Demonstrated customer service skills
• Strong oral/written communication, time management, and organizational skills.
• Demonstrated experience managing multiple priorities.
• Demonstrated attention to detail and follow up skills
• General understanding of scientific R&D processes and terminologies
• US military experience will be considered towards industry experience requirements

*Synectics is an Equal Opportunity Employer.

*pay is commensurate with experience

Company Description

Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients’ expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals. Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts. Synectics is an Equal Opportunity Employer.