We are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details.

IT Service Delivery Manager

Location: Lisle, IL

Job Type: Full-Time

Interview - multiple rounds

Skills:

• Proficiency in Support Systems: Expertise in configuring and managing support ticketing systems, ensuring they are optimized for efficient issue tracking and resolution.
• Leadership: Proven track record in leading, mentoring, and developing IT teams. Ability to identify and nurture talent, delegate responsibilities effectively, and foster a culture of continuous learning and improvement.
• Skills: Exceptional capability in diagnosing and resolving technical and system-related issues swiftly and efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Service Orientation: A proactive approach to meeting and exceeding user expectations, ensuring high satisfaction with IT services.
• Skills: Aptitude for analyzing support data to inform decision-making and improve service delivery.
• Planning: Skill in developing strategic plans for the IT support function, aligning with broader organizational goals.
• Management: Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

Requirements:

• Degree in computer science, information technology, or a related field or equivalent experience of 8 years of experience in an IT Service Delivery or Service Desk role, with at least 3 years in a leadership role.
• Technical knowledge of pc/laptop management, MS office tools, network and server infrastructure, and cybersecurity principles.
• Leadership, communication, and project management skills.
• To strategize and solve problems efficiently.
• Knowledge and Experience.
• Working with global teams in a manufacturing industry will be preferred.