Job Description

We are adding an additional telephone Technical Service Representative to join our award wining and outstanding team! Bilingual Spanish/English is a HUGE plus!

With minimal supervision, formulates and implements Technical Service policies and procedures. The Technical Service Rep will handle customer inquiries to the Technical Service Department, reflecting a positive attitude and strong commitment to great customer relations and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles phone, mail, e-mail, and other forms of inquiries to Technical Service - Serves as an advocate for the customer.
• Provides responsible and courteous service to all customers and able to give the customer effective resolution(s) of customer problems.
• Maintains daily records of the Customer Contact Log. The rep routinely reviews the customer issues with other Technical Service team members and is responsible for completing month end log updates in a timely manner.
• Accurately collect and synthesizes customer information for both customer Contact Logs and Marketing Survey.
• Develops and maintains a solid working knowledge of products, both current and past.
• Interfaces with other departments of the company such as: Risk Management, Quality, Marketing, Sales and other functional areas of the company as needed providing technical insights and the voice of the customer.

EDUCATION, SKILLS AND EXPERIENCE

• High school education or equivalent with an emphasis on business. College degree or equivalent training with a minimum of two (2) years of college/training preferred, but not required.
• A minimum of three (3) years full time work experience in Quality / Technical / Customer Service with increasing levels of responsibilities.
• Knowledge of Quality systems/ Manufacturing and Customer Relations, with strong written and verbal communication skills
• Ability to read, write, speak and understand the English language with the ability to follow verbal and written instructions
• Capability of sitting long period, stooping, bending pushing and pulling on a frequent basis, the capability of lifting 20 LBS on occasion