Job Description

The Customer Service Representative will handle customer inquiries to the Technical Service Department, reflecting a positive attitude and strong commitment to great customer relations and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with customers via phone, mail, e-mail, and chatbot
• Maintains daily records of the Customer Contact Log
• Develops and maintains a solid working knowledge of products, both current and past

EDUCATION, SKILLS AND EXPERIENCE

• Ability to read, write, speak and understand the English language with the ability to follow verbal and written instructions
• Proficiency in the use of Microsoft Office (Excel / Word / PowerPoint)
• Able to communicate with customers to understand their specific product issues
• Bilingual is a plus