Job Description

Through leading innovations, we help farmers around the world meet the challenge of feeding a growing population and taking care of our planet. We are currently seeking a Customer Account Specialist for our Ag Production & Supply- Supply & Logistics team in Minnesota.
Role Purpose / Accountabilities

• Responsible for managing the business of assigned accounts.
• Ensures the accuracy and timeliness of all order management and fulfilment transactions for their accounts.
• Demonstrates extensive knowledge of sales programs and policies.
• Accountable for a high-level of customer satisfaction. Anticipates situations and develops approaches that maximize business opportunities.
• Proactively finds new ways to build the client’s business and grow accounts.
• Supports and collaborates with business unit management in achieving targeted goals to maintain renewal business.
• Independently visits customers and attends field/sales meetings.
• Proactive identification and participation on and contribution to external departmental teams.
• Proactively communicates issue(s) and resolution(s) to all affected.
• Demonstrates in-depth knowledge of SAP system and recommends enhancements.
• May supervise the work of other team members in the assignment of tasks. Mentors others in the department.

Qualifications

• Understands agronomics and product positioning in marketplace.
• Capability to assist in other non Service Center Rep roles within the Department as business changes dictate.
• Flexibility to understand and accept additional responsibilities within other Commercial Unit BU Teams as business changes dictate.
• Effectively communicate with key internal stakeholders and customers

Critical experience

• This position requires a high school degree for levels I, II, and III; preference for a Bachelor’s degree.
• A Bachelor’s degree, preferably in Agriculture, Business or accounting, is required for senior level. The candidate must demonstrate the following abilities: customer connection, results orientation and team orientation.
• General understanding of Crop Protection, Seeds, and/or Ag industry
• Identifies business opportunities and develops and implements required tactics.
• Leads by example - Interpersonal awareness, positive attitude. Assumes responsibility for and represents management role on business teams. Receives processes and follows up on orders and inquires.
• Handles routine and complex situations on own with minimal or no supervision

Critical technical, professional and personal capabilities

• Extensive knowledge and use of business tools used in Customer Service Center
• Trains others on utilizing business tools.
• Develops and implements ideas and suggestions to team
• Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.)
• Ability to understand the financial impact of decisions

Critical success factors & key challenges

• Strong relationships established with defined top customers. Identifies and initiates necessary action required to resolve issues between customer requirements and the Syngenta policies.
• Able to interact with various management levels, including senior staff.
• Ability to work with others to identify center of influences and develop plans to strengthen relationships.
• Consults with others as new or difficult situations arise. Capable of handling conflict and identifying resolution. Ensures policy and procedure compliance at the operational level. Exercises good judgment and applies relevant knowledge to resolve difficult situations.
• Proactively solicits and uses coaching from others for self improvement.
• Commitment to personal development through continuous education/training. Develops and shares best practices. Trains others on team in programs and processes.
• Implements ideas and suggestions to team
• Ability to identify and fulfill customer needs effectively and efficiently.
• Actively utilizes the strength of the team to meet order requirements and develop in-bound & out-bound customer relationships. Supply customers with timely responses regarding product, pricing and company information.
• Ability to both multi-task and prioritize, with continuous attention to detail.
• Knowledge and understanding of materials planning/inventory management/Logistics and supply Chain Process.
• Knowledge of database query/reporting.
• Directly initiates necessary action required to resolve issues between customer’s requirements and the ability of Syngenta to meet them.

Additional Information

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Open Vacation Policy with a minimum of 15 days of vacation and up to 30 days with manager approval, 9 Paid Holidays
• Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
• A culture that promotes work/life balance, celebrates diversity, and offers numerous family-oriented events throughout the year

Work Level: 3B
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Family and Medical Leave Act (FMLA
(http://www.dol.gov/whd/regs/compliance/posters/fmla.htm)
Equal Employment Opportunity Commission's (EEOC
(http://webapps.dol.gov/elaws/firststep/poster_direct.htm)
Employee Polygraph Protection Act (EPPA
(http://www.dol.gov/whd/regs/compliance/posters/eppa.htm)

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