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Technical Account Manager

S

Synology

Technical Account Manager

Bellevue, WA
Full Time
Paid
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  • Responsibilities

    Job Description

    Fast growing technology company has an opportunity for a Technical Account Manager to join our expanding team!

    We expect our Technical Account Managers to understand our products and related networking features. This position is responsible for handling technical specifications and providing support to our resellers. The Account Manager position is split between business development and account management (50%), internal special projects and meetings (25%), and off-site travel up to (25%).

    Our ideal candidate will have technical experience deploying software combined with proven people skills to de-escalate issues. Successful candidates will be self-starters, creative, and flexible with a desire to contribute, and an enthusiasm for technology!

    RESPONSIBILITIES:

    • Grow Synology business as part of a sales team
    • Provide technical consultation to reseller accounts within their assigned territory in the US and/or Canada
    • May be assigned any number of national reseller and distributor accounts
    • Participate in various individual and group projects as directed
    • Attend events and presentations to large groups via trade show booths, reseller events, onsite product trainings, and more
    • Other duties as assigned

    ​QUALIFICATIONS:

    • Associate's degree or 2+ years of college.
    • 1-2 years of technical experience; must understand our products and related networking features and must possess some networking storage related life experience or education.
    • Excellent written and verbal communication skills and strong attention to detail.
    • Proficiency in all Microsoft Office programs.
    • Proactive in coordinating with internal resources to see assigned tasks / projects through to completion.
    • Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
    • Familiarity with Customer Relationship Management tools (e.g., Salesforce.com) a plus.
    • Ability to travel up to 25%.

    WE OFFER:

    • Competitive salary
    • Comprehensive benefits package
    • Great team environment

     

    Company Description

    Here at Synology, we strive to re-define what a network-attached storage (NAS) can achieve, and to bring unparalleled power and versatility that will revolutionize the way data are managed with a thoroughly new digital experience.