ASC Engineered Solutions is a premier services and solutions provider of valves, fittings, and supports.  The company provides product solutions globally to more than 4,000 customers across diverse end markets that include mechanical/HVAC, industrial, fire protection, oil and gas, commercial and residential construction, agriculture, food and chemical processing and waterworks.  The company has headquarters in Commerce, California and Exeter, New Hampshire, and ISO 9001:2015 certified manufacturing facilities in PA, TN, IL, TX, AL, NJ and RI.

We are seeking a CRM Manager that will help developing our organization to quickly transform our business so that we can continue our outperformance in an “old-line” industry.  In this role you will work alongside our functional leaders and support teams to manage a comprehensive Customer Relationship Management (CRM) platform. Initially, you will be responsible for a critically important effort to design, develop and implement a comprehensive CRM platform. This will require working cross-functionally to determine organization needs, partnering with internal and external teams to develop a project plan, managing these teams as they complete the development of a robust CRM and implementing the tailored CRM amongst our sales team.

Required Skills Required Experience

• Undergraduate degree and 3-5 years of experience in CRM-focused role with fast paced company
• Self-starter comfortable addressing ambiguous problems and finding creative solutions
• Track record of success implementing tools/processes and leading continuous improvement processes
• Demonstrated ability to manage internal/external tech support teams throughout projects
• Excellent problem-solving skills with proficiency in structuring strategic efforts and developing project plans/roadmaps
• High emotional intelligence (i.e., EQ), self-awareness and personal accountability
• Strong oral, active listening, and written communication skills, including presentation building
• Desire to learn new things and receive/deliver feedback for continuous professional improvement

Minimum

• High School diploma or equivalent
• 1 - 2 year(s) shipping experience utilizing ERP/MRP system, and UPS/FedEx system(s)
• Moderate level of computer proficiency including MS Word, Excel, Outlook, and MRP Systems and database systems
• Knowledge of Good Manufacturing Procedures (GMP’s), ISO regulations, and Quality Systems as it pertains to hardware manufacturing at Medical Device Manufacturers
• Demonstrated ability to follow manufacturing processes
• The ability to maintain accurate documentation (e.g., record trace ability information onto routers, and transact materials online)
• Ability to work effectively in a team environment and contribute to maintaining positive interpersonal relationships and foster cooperation within and outside the department
• The physical ability to lift and package assemblies up to 60 lbs
• Ability to hand multiple tasks simultaneously

Preferred

• 1+ year(s) shipping experience utilizing ERP/MRP system, and UPS/FedEx system(s)
• Demonstrated experience utilizing ERP and Complaint Handling databases.