Job Description

• Communicate proactively through outbound calling to customers and/or key contacts to meet specific objectives and maximize customer experience

• Receive, process, and own Performance Chemicals domestic and export orders using SAP

• Initiate necessary actions required to ensure international/domestic and internal/external customer requirements are satisfied.

• Interface with Business Management, Marketing, Sales, Production, Quality, SH&E, Logistics, Shipping and Customer Financial Services to support and improve activities globally, and to deliver quality service and performance as relates to order management, credits, debits, returns, scheduling, shipping.

• Create and maintain accurate customer master data, including customer records and customer-material information.

• Maintain file and data integrity in all phases of order processing.

• Assist Performance Chemical customers with:

  -  Product Info                  - Samples

  -  New / Special Orders   - Order Status

  -  Delivery Times              - Product size / weight

  -  Returned goods            - Insurance Claims

  -  Pricing / Payment Terms / Banking / Letters of Credit / Credit & Debit Memos

  -  Regulatory / inspection issues as necessary

• Receive, process, and follow up on customer complaints / non-conformances.

• Strong adherence to creating and maintaining a safe work environment for self and others.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in supply chain management, marketing or business administration or related field,

  •            Knowledge/experience in the following

• Customer relationship management

• Sales & Shipment of goods/products

  •            Outstanding communication skills

  •            Good analytical mind, detail and action oriented, good problem solving skills

  •            Excellent organization and follow-up skills

  •            Working knowledge of MS Office Package, including Excel and Word programs

  •            Able to set and manage multiple priorities and make decisions in a dynamic work environment

  •            Structured but flexible approach, ability to work both independently and collaboratively across multiple disciplines

• Agreeable personality with a "can do" attitude

• Experience using an ERP system

PREFERRED QUALIFICATIONS

• At least two years of experience in business-to-business customer service, or 3+ years in a non B-B service role
• Customs and export regulations/HTS - International ocean and air shipments and freight rates, INCO Terms, Bulk, TL, LTL and other modes of transport
• SAP Sales and Distribution experience a plus
• Multilingual a plus
• Lean Six Sigma training a plus

WHY SYNTHOMER?

At Synthomer, we’re redefining career development. You won’t find generic career tracks or cookie-cutter development programs but rather a one-size-fits-one approach to employee development. We’ll partner with you to provide the right experiences that build your capabilities and accelerate your career growth.  

Company Description

OMNOVA is now part of Synthomer, a global specialty chemicals company and one of the world's major suppliers of aqueous polymers. The combined organization creates a US$2.8 billion global enterprise with a broad array of specialty products and services. The acquisition provides an expanded geography for improved customer proximity, greater scale to more efficiently produce and distribute product, and increased breadth of products and technology offerings.