Job Description

REMOTE POSITION - WORK FROM HOME. About Syra Health: Syra Health Corp. is a pioneering healthcare technology consulting company that develops outcomes-driven solutions having a direct and quantitative benefits to the healthcare industry. We work with payers, health services companies, and life sciences companies to build solutions that create measurable business value and have a positive impact on the lives of their customers. And we are dedicated to cultivating an inclusive culture of respect, honesty, and integrity by embracing the unknown, recognize the value of diversity, and harness the power of enthusiasm. This role is fully remote (Resident of Indiana) and part time, approximately 25 hours each week. Hours may vary. Pay Rate: Up to $14/Hr. Shift: Day Shift, Night Shift and Weekend Shift Day Shift: M-F 9am-5pm ET Night Shift: M-F 5pm - 9pm ET Weekend Shift: Sat 10am-8 pm, Sun noon - 9pm ET Job Description: * Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses. * During each survey interview, we'll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses. * Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience. Required Qualifications: * High school diploma/GED * Must be able to sit for long periods of time. Preferred Skills/Experience: * 6 months previous call center, customer service or collections experience strongly preferred. * Previous experience collecting and recording data from the public. Professional Skills: * Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently. * Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview. * Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude. * Ability to be flexible in a work schedule and to work limited overtime as necessary required. * Clear telephone speaking voice and ability to read accurately from a script. * Basic computer skills including keyboard skills and accurate data entry. * Fluent in reading, writing, and speaking in English. * Must meet standard performance metrics. Equipment Requirements * Internet access (Fiber, Cable, or DSL) with minimum speeds of 25 MB Download * Personal computer with Windows 10 or higher* with at least 8 GB of RAM and current anti-malware and anti-virus software installed. (NOT a Chromebook or a tablet device) * Square view external Computer Monitor * USB Headset * Quiet, private room or closed-door space in your home for a confidential environment Careers at Syra Health: Our objective is to make the world a better place by thinking big and seizing opportunities for ourselves, our clients, and our consumers. We are driven by a passion for health and encourage you to be unique, inquisitive, and bold. And by working together, we can increase your contribution on both your career and the world of healthcare. Company Description Syra Health is a scientific and medically oriented professional services company that leverages deep healthcare and managed-care industry expertise to create solutions for our clients based on real-world evidence and insights from advanced analytics. Our areas of expertise include population health management, behavioral and mental health, healthcare quality solutions, health analytics, healthcare education and outreach.

Company Description

Syra Health is a scientific and medically oriented professional services company that leverages deep healthcare and managed-care industry expertise to create solutions for our clients based on real-world evidence and insights from advanced analytics. Our areas of expertise include population health management, behavioral and mental health, healthcare quality solutions, health analytics, healthcare education and outreach.