Job Description

Job Description

TS/SCI FS poly required.

Position Description:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

• Customer service
• ServiceNow Ticketing System

Certification:
CompTIA A+, CompTIA Network+ or higher level certification required within 6 months of start date.

Education/Experience:
HS or GED plus 5 Years (or)
Bachelors plus 0 Years

Position requires a TS/SCI.

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