Job Description

Job Description

System Administrator

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a System Administrator. This position is hybrid in Frankfort, KY. The numbers of days worked onsite and remotely will vary from week to week.

LOCATION: Frankfort, KY

JOB DESCRIPTION:

As part of our client’s Instructional Device Support Services Team, this position will be responsible for configuring, maintaining, and troubleshooting client-level printing and phone systems, providing technical support and customer service to clients within the department. Additionally, this role involves managing and resolving technical issues, submitting and tracking work tickets, and maintaining network and software tools. This position requires daily onsite presence, with occasional opportunities for hybrid work when necessary or authorized. This position may require periodic on-call duty outside normal business hours to ensure that the supported systems are operating as intended and time-sensitive deliverables are addressed. The on-call duties will be defined at the discretion of our client manager and/or the on-call policy for our client’s organization.

RESPONSIBILITIES:

• Manage and support system configurations, installations, and perform maintenance.
• Perform other duties as assigned.
• Oversee printing installations, configurations, and maintenance across our client’s organization.
• Troubleshoot and resolve issues related to desk phones and printer systems to minimize downtime.
• Provide next-tier support for troubleshooting and resolving complex technical issues related to desk phones, printers and printing, endpoint connectivity, and client software.
• Assist end-users with technical issues and provide exceptional customer service by ensuring timely, effective resolutions while maintaining a professional attitude.
• Monitor, maintain, and ensure the performance, reliability, and security of client software and hardware, including performing regular updates and maintenance.
• Assist in the configuration, deployment, and support of new departmental software and hardware to ensure optimal performance and seamless integration.
• Collaborate with Tier 1 support to escalate and resolve complex technical issues.
• Provide training and guidance to end-users on the proper use and troubleshooting of VoIP, printer, network, and software systems.
• Draft, document, and update technical procedures, knowledge base articles, and support guides.

REQUIREMENTS:

• Must have experience troubleshooting VoIP systems and desk phones.
• Should be skilled in supporting networked and local printing systems.
• Able to resolve issues with endpoint devices and network connectivity.
• Proficient in troubleshooting software and operating system problems.
• Must be familiar with using ticketing systems to track and manage technical issues.
• Strong problem-solving and diagnostic skills are required.
• Must have excellent verbal and written communication skills.
• Able to provide professional and courteous technical support to end-users.
• Must be capable of creating and updating technical documentation.
• Required to be available for on-call support outside normal business hours as needed.
• Must be able to work onsite daily in Frankfort, KY, with limited hybrid flexibility.

Company Description

Quantam is a leading recruitment firm helping our clients discover top talent.

Company Description

Quantam is a leading recruitment firm helping our clients discover top talent.