SUMMARY

Under the direction of the Manager of Technology Support, the System Engineer position provides technical support and assistance to the Pinelake Church Staff and ministries by performing needs analysis, procurement support, installation, guidance, and problem resolution for all computers and servers.

GENERAL RESPONSIBILITIES

• Learn

  • Pursue a growing relationship with Jesus through consistent time in God's Word and prayer
  • Continually grow in your understanding of the Jesus-Centered Life (salvation, identity, life, and authority in Christ).
  • Remain teachable and hungry, seeking feedback, learning from others, and developing both spiritually and professionally.
  • Cultivate awareness of God's presence in everyday life, listening to the Holy Spirit and responding in obedience.

• Live

  • Practice and model the rhythms of Be the Church (Grow, Pray, Connect, and Share).
  • Pursue emotional health by engaging in self-awareness, addressing past wounds, and cultivating honest, healthy relationships.
  • Practice healthy rhythms, prioritizing your relationship with Jesus and your family
  • Embody a life of integrity and surrender, allowing your private life with God to shape your work.

• Lead

  • Take ownership of disciple-making by supporting and strengthening environments where people can take their next step toward a Jesus-Centered Life.
  • Leverage your role, systems, and responsibilities to remove barriers and create clarity, helping both staff and the church move forward in the Discipleship Pathway (Essentials → JCL → Be the Church).
  • Contribute to life-change by bringing your skills, organization, and follow-through to your work, knowing that what you build and manage helps others lead and shepherd more effectively.
  • Build people through your influence—encouraging, supporting, and serving teammates and Servant Leaders in ways that help them grow and thrive.
  • Measure success not only by task completion, but by how your work contributes to disciples being formed and multiplied across the church.

• Embrace the Culture

  • Value and embody the staff values, which we call the 7 H's: Humility, Honor, Honesty, Hunger, Holy Spirit, Health, and Harmony
  • Communicate clearly, honestly, and proactively in a way that builds trust, unity, and momentum.
  • Work in alignment with the church vision and leadership
  • Participate fully in the life of your campus or team, contributing to the unity, health, and shepherding of the faith family.

SPECIFIC LIST OF DUTIES AND RESPONSIBILITIES

• Provide expert Business Technology guidance to end users.
• Installation and configuration of computer hardware, operating systems, and applications.
• Maintenance and monitoring of computer desktop, mobile, and tablet systems.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Manage all types of business technology projects, monitor applications, and provide analytical solutions to resolve technical issues.
• Provide system configuration and application upgrade support.
• Analyze and develop plans to improve the quality of the Technology Solution systems.
• Maintain system and data integrity during change control and management processes.
• Other duties as requested.

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SUPERVISORY RESPONSIBILITIES

****Works with servant leaders.

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QUALIFICATIONS

****To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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EDUCATION AND/OR EXPERIENCE

****Bachelor's degree in Computer Science or Information Technology or Equivalent Work Experience. Minimum of two years of technical support experience with MacOS, iOS, Windows, VMWare, Azure Cloud Services including Azure Active Directory, Office 365 and Ring Central are a plus. Proficient in the use of online and remote-connecting software. This position requires the ability to examine, question, explore and troubleshoot a variety of issues. Applicable experience may substitute for portions of the educational framework.

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LANGUAGE SKILLS

The individual must be able to understand written or oral instructions; read, analyze and interpret documents, instructions manuals, and policies and procedures. Excellent interpersonal skills, ability to work with a diverse group of people, communicate clearly and effectively on the telephone, email and in person, demonstrating tact and diplomacy.

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COMPUTER AND MATHEMATICAL SKILLS

The individual must have demonstrated skill in the use of Windows/MacOS to complete tasks (including word processing and spreadsheets) and the ability to use the internet for information retrieval. The individual must be able to apply basic mathematical concepts and operations to such tasks as accounting, budget management, and financial expense monitoring. The individual must have the ability to read financial information and spreadsheets.

REASONING ABILITY

The ability to simultaneously conceptualize and plan multiple tasks; project outcomes using different implementation strategies; and apply creative and innovative thinking to problem situations is required. The ability to work effectively and efficiently under stressful conditions to ensure deadlines are met is essential.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk and reach with hands and arms.

Must be able to lift up to 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level of the work environment is usually moderate.