Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding that next step in your career. Come join our team!

Zantech is looking for an upcoming talented System Support/ Help Desk Specialist to provide troubleshooting assistance and problem resolution for computer systems in a variety of environments including personal computers, servers, and Local Area Networks (LANs).

This role involves supporting distributed PC/networking environments through installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other computer peripherals. The specialist provides technical, operational, and training support to users via telephone or on-site assistance for PC desktop hardware and software packages.

Responsibilities include, but will not be limited to:

• Install and test personal computers, printers, and other peripherals
• Configure operating systems and application software programs
• Troubleshoot computer problems and perform hardware/software diagnostics
• Coordinate needed repairs and resolve computer system problems
• Provide help desk functions via email, phone, or in person
• Participate in evaluation of system configuration and software
• Coordinate between users and components of local area networks
• Maintain hands-on familiarity with network, telecommunications, and operating systems

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Required Experience or Knowledge of the following technologies/functions:

• Direct end-user support experience for applications being supported, including both telephone support and on-site assistance to users

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Preferred Qualifications:

• Software provider certifications for specific applications
• Prior teaching/training experience with computer applications (database, imaging, automated litigation support)
• Experience with DOJ office automation environments

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Required Security Clearance:

• US Citizenship and the ability to obtain and maintain an active Public Trust, per contract requirements.

“ Outstanding Performance…Always!”

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!