Job Description

Hi, This is Anand from Systemian. Hope you are doing well! We are looking for an APPLICATION/PRODUCTION SUPPORT in DURHAM, NC for 06+ MONTHS CONTRACT position. Please send your resume along with hourly rate expectations to ANAND@SYSTEMIAN.COM asap or call me at 919-635-5633. JOB DESCRIPTION: TITLE: APPLICATION/PRODUCTION SUPPORT LOCATION: DURHAM, NC DURATION: 8 MONTHS MODE OF INTERVIEW: WEBCAM

ALL WORK MUST BE COMPLETED ON SITE. This is an Application/Production Support position where selected candidates will support the application by assisting outside customers/agents who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. Each position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented. REQUIRED SKILL:

• Experience and knowledge of browser-based applications.
• Experience researching, analyzing and interpreting automated system problems.
• Experience working in a Application/Production Support based (not hardware) help desk environment.
• Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

HIGHLY DESIRED:

• Working knowledge of social services and Medicaid programs and systems.
• Broad knowledge of the application and functionality.
• Experience writing and running SQL queries.

THANKS & REGARDS, ANAND SURYAWANSHI SYSTEMIAN

Maximize Automation, Maximize Cloud, and Maximize Customer Experience M: 919-635-5633

E: anand@systemian.com