Job Description
The Systems Administrator is a full-time, hybrid position in Chanhassen, MN, reporting to the IT Manager. The ideal candidate for this position will be responsible for becoming a subject matter expert (SME) on the technical aspects of our major business applications (e-commerce, ERP, CRM), most of which reside on externally hosted 3rd‑party platforms. The administrator will also be responsible for user provisioning, desktop support, network administration, and security and compliance.
Systems Analysis & Support
- Expertise : Become knowledgeable in the administration of our major 3rd-party applications, understand the data that flows in and out of these systems, and document the processes, as needed.
- Project Collaboration : Work with cross-functional teams and IT leadership on projects involving new system implementations, upgrades, or migrations.
- User Support : Troubleshoot issues and respond to support tickets in a timely manner.
- Documentation & Knowledge Sharing: Maintain up-to-date technical documentation in SharePoint Wiki or other shared servers. Share knowledge with other team members and end users. ****
- Database Platforms : Troubleshooting for Microsoft SQL Server and MySQL.
- Data Warehousing & Reporting: Assist with SSIS, Power BI, and ETL/ELT processes.
Security & Compliance
- Endpoint Detection & Response: Deploy and manage EDR solutions.
- SIEM & Vulnerability Management: Deploy and manage SIEM tools and vulnerability scanners.
- Disaster Recovery & Business Continuity: Collaborate on DR planning, testing, and implementation.
- Compliance : Support organizational adherence to SOC 2, GDPR/CCPA, NIST, ISO 27001, CIS, and other applicable frameworks.
On-Premises Infrastructure Management
- Server Administration : Install, configure, and maintain Windows Server (2016), Linux OS Ubuntu, VMware ESXi vSphere Hypervisor, IIS, WSUS, SAN, and (s)FTP.
- Storage & Backup: Configure and administer SAN/NAS solutions. Oversee backup and recovery processes.
- Networking & Security: Support TCP/IP networking, DNS, DHCP, firewalls, Cisco switches, VLANs, and SonicWall hardware.
- Directory Services & Identity Management: Manage on-premises and hybrid Active Directory and Group Policy settings to maintain a secure and efficient environment.
- User work environment : Workstations: Windows 11 with Microsoft 365, phones, and VPN/remote desktop.
- Microsoft 365 Administration : Support Exchange Online, SharePoint Online, Teams, and OneDrive. Manage user accounts, licensing, and security policies (conditional access, MFA, SSO).
Scripting & Automation
- Scripting Languages : Automate repetitive tasks and improve efficiency.