Top Required Skills & Years of Experience:

1. Experience providing remote support for Windows 11 operating systems, desktops, laptops, printers, scanners, iPhones/iPads, etc.
2. Experience providing support for Microsoft Office 365 and TEAMS.
3. Experience working with ITSM Tools such as Cherwell or Service Now for incident management and inventory.

Other required Skills:

4. Mentoring and/or training counterparts/team members.
5. Experience consulting/collaborating with business partners and stakeholders to improve technical support services, address procurement needs, and/or create and/or update business processes/standards.